Office of Student Accounts

Instructions for Processing Your Bill

The Office of Student Accounts offers students a variety of ways to make payment on their accounts. Please read below for payment options and important information about the installment payment plan, parking permits, and refunds.

Payment by Mail:
Submit one copy of your bill with the following information:

• Your signature
• Appropriate boxes checked
• Check payable to SUNY Brockport for amount due (payment plans available - see below)
• Student account number on check

Online Payments:
Students, or their parents, may make payment on their student account at SUNY Brockport over the Internet using either a credit card or e-check process. E-check allows the payer to enter bank account and routing information from their personal checking account and make the payment electronically.

There are two ways to access the online payment system - as a student using a Brockport ID and PIN, or from the SUNY Brockport home page using information printed on the invoice. For quick access to these services, click the option below that pertains to you:

• Student using a Brockport ID and PIN
• Using information printed on the invoice

Payment by Telephone:
The Office of Student Accounts has a 24-hour telephone system available solely for the purpose of credit card payments (Visa, MasterCard, Discover Card). Before calling the 24-hour, voice-operated number, (585) 395-2555, you need to have the following information ready to submit in a slow and clear voice:

• Student name and student account number
• 13- or 16-digit credit-card number
• Credit card expiration date
• Cardholder name exactly as it appears on card
• Indicate if you wish to pay the optional alumni fee
• Amount authorized to be processed on your credit card
• Your daytime phone number

All credit card charges will be verified. Should authorization be denied, your payment will not be processed.

Installment Payment Plan:
The Installment Payment Plan is designed to assist those students and their families who may find it difficult to pay the total semester bill by the bill due date. The total semester bills are those educational costs (tuition, fees, room, and meal plan) due directly to the SUNY Brockport and which are not covered by financial aid.

To process an Installment Payment:

• Add $35 to the balance due.
• Divide balance due by four if entering the installment payment plan by the first scheduled payment, three if entering by the second scheduled payment, and two if entering by the third scheduled payment.
• Send the balance due by the payment plan due date OR call your payment in using the telephone at (585) 395-2555 if paying by credit card.

Click here for more detailed information on the Installment Payment Plan and an application.

Parking Permits:
Don't forget to purchase your parking permit. Access the Welcome Center and Parking Services web site at www.basc1.com/parking/ for complete details on purchasing parking permits.

Application of Financial Aid to Student Accounts

As financial aid arrives on campus, the first aid in is given to the student if there is enough other valid aid to cover the semester bill. The Office of Student Accounts will be mailing financial aid exchange checks to the student's local address. VERY IMPORTANT: Please make sure you have a valid local address on file with the Office of Registration and Records. The Office of Student Accounts also offers direct deposit to the bank of your choice.

Click here for more information on the Direct Deposit option and an application.

Refunds

1. Procedures

All refunds are based upon a reduction of the charges assessed according to the dates and percentages shown. The actual dollar amount refunded may vary depending upon the amount you paid. Refunds are not issued as a percentage of the amount that you have paid. Refunds are effective on the date the adjustment is recorded in the Office of Registration and Records or Separations Office.

Students dropping below full time or withdrawing from school who receive financial aid may have a portion of their refund returned to the program providing the aid. Additionally, financial aid funds actually given to students may have to be repaid in accordance with federal regulations. Details are available in the Financial Aid Office.

2. Tuition and Fee Refunds

The following is the refund policy established for tuition, and BSG, Athletic, Health, and Technology Fees. This applies for fall/spring semesters only.

Time of Withdrawal:	Reduction of Charge:
First week	100% reduction
Second week	70% reduction
Third week	50% reduction
Fourth week	30% reduction
Fifth week	No refund

The first week of classes is defined as the first seven (7) calendar days of the semester. Semesters that begin during the week (e.g., Wednesday) are considered to have that first week end the following Tuesday. Amounts less than $5 are refunded by request only.

College Fee - The College Fee is not refundable after classes have begun for the semester.

Room Refunds - Contact the Office of Residential Life/Learning Communities, (585) 395-2122.

Meal Plan/Easy Money Refunds - Contact Brockport Auxiliary Services Corporation (BASC), (585) 395-2570.

Changes to Your Billing Information

Your student bill provides you with an itemized list of your charges. All charges are on a semesterly basis, and payment may not be deferred except on the basis of authorized financial aid. Estimates of financial aid are not acceptable deferments. Applications for financial aid (loans, grants or scholarships) mailed to the Office of Student Accounts cannot be used as payments or deferments.

You can make changes to your student bill for your meal plan or housing assignment by first contacting BASC (meal plans/Easy Money) or Office of Residential Life/Learning Communities directly, then make the necessary adjustment to your bill. You must also write down the name of the office staff person who authorized your adjustment. Please mark changes next to the appropriate charge on the bill.

The following telephone numbers may be helpful:

Office of Student Accounts	(585) 395-2473 FAX (585) 395-2325
Financial Aid Office	(585) 395-2501 FAX (585) 395-5445
Office of Registration and Records	(585) 395-2531
Office of Residential Life/Learning Communities	(585) 395-2122
Office of Brockport Auxiliary Services Corporation	(585) 395-2570
Separations Office	(585) 395-5447

Page updated December 12 2007.