Handbook - Administrative Computing Services

710 Administrative Computing Services

710.01 Mission, Vision, and Values

http://www.brockport.edu/lits/about/mission.php

710.02 Functional Responsibilities

ITSN is organized into the following areas: administration, applications programming, databases administration, operations, network support, and web content management. Included in administration are user needs determination, project analysis, project prioritization, programming project assignment, office administration, operations management, mainframe computer resource management, and technician task assignment. Application programming consists of the systems analysis tasks, working in cooperation with campus users, problem resolution and programming. The database administration function includes addition, modification and resource allocation for administrative information systems databases.

The operations component of ITSN is directly involved with the day-to-day tasks of responding to mainframe/server user requests, monitoring of special-purpose services housed in the Operations Center, Banner operation, back-up and recovery of critical information, optical scanning, batch processing, user hard copy output distribution, machine room disaster avoidance and recovery measures and assisting with systems administration.

The ITSS office is organized into the following areas: desktop support, technology assistance for PC hardware, printers and peripherals, configuration, upgrade, setup and repair, training, HelpDesk, Resnet, LAN support, PC classroom scheduling, Media Services and Dailey Hall operations.

710.03 Services

The major categories of ITSN services to users are:

Applications development and programming which includes analysis, design, programming, and implementation of new or enhanced systems. (Contact 395-2385.)
Administrative user codes, student information system, database administration, Internet services, and general ITSN functions. (Contact 395-2385.)
Mainframe center operations, which provides program scheduling, input/output distribution, Banner operations assistance, and optical scanning back-up and recovery. (Contact 395-2749 or 395-2490.)
Network: planning, acquisition, installation, and maintenance is available to campus offices for approved LANs and connection to the campus fiber backbone.
Systems Administration: installation and maintenance of server and mainframe software.
Web content management: Assistance with departmental WEB page finalization and installation.

The major categories of services available to campus users through ITSS include:

Desktop computing/microcomputer hardware: configuration and assistance in acquisition is available for campus offices, as well as faculty, staff, and students.
Installation/set-up: available to campus offices for most microcomputers, printers, and peripherals manufactured by Dell, Gateway, Apple, and other supported vendors.
Repair/maintenance: available to campus offices for most microcomputers, printers, and peripherals manufactured by Dell, Gateway, Apple, and other supported vendors.
Troubleshooting/problem resolution: available to campus offices for most microcomputers, printers, and peripherals manufactured by Dell, Gateway, Apple, and other supported vendors.
Media Services equipment checkout, classroom technology setups, etc.
PC classroom scheduling and Dailey Hall operations.
Software training is provided, usually at the beginning of each semester, for a number of the most widely used office productivity applications.

710.04 Procedures for Requesting Programming Services

A program request may be sent to the Department of ITSN by:
1. Mail in the System/Program Request Form or in memo/letter form.
2. Fax to 395-5911.
When the request is assigned to a programmer, the programmer will contact the requestor for more detail.
The programmer and the requestor will review test results; make modifications, if necessary; and retest until the desired results are achieved.

For general information on ITSS services, users can call 395-2368. Faculty may request course-specific software be installed for use by students in Dailey and other labs by completing the online resource request form available at www.itss.brockport.edu/request.html. The software must be network compatible and licensed for multiple uses. Adequate lead time (typically two weeks prior to the start of the semester it is to be used) is required for installation and testing of new software.

Faculty is encouraged to consult with ITSS professional staff to identify software resources appropriate to their needs and to develop effective implementation. As time permits, ITSS staff is available to assist faculty with research applications. All research remains under the control and responsibility of the faculty member.

Information Technology Support Services produces a newsletter and select variety of reference guides. Additionally, seminars and workshops are offered each semester to the College community. The College is an institutional member of Educause and ACM.

In the open access areas in Dailey, student staff that is trained to help with hardware problems and generalized software application questions provides assistance. Student users are encouraged to use faculty instructions, online help menus and manuals as primary reference materials.

Other requests for faculty/staff computer assistance or repair can be handled in several ways:

Call HelpDesk - 395-5151
Fax to 395-2399
Send a detailed written memo, letter, or e-mail.

710.05 Project Priority Methodology Policy

Request priority is made according to the following guidelines:

Systems developed or enhanced as the result of mandated changes. Changes are primarily in response to SUNY, state, or federal rules and regulations. Most of these changes are the result of financial aid or accounting changes.
Systems developed or enhanced as the result of campus-based changes in academic policy or other general policies.
Systems or enhancements that greatly improve service to customers, especially student customers. Improvements that either simplify or facilitate a process are those most often considered, for example, online registration.
Systems or enhancements that provide direct or indirect cost/benefit improvements either in resources or length of time required completing a task. This is often to enhance processing within a functional office of the College. Occasionally, it is to improve utilization of computing resources, but usually it is to address the lack of personnel in an operating unit of the College.
Systems or enhancements with low priority that requires minimal support. It is our intent to devote a small amount of effort to those requests, which are always placed so low on the priority list that their needs would not normally be addressed. By devoting a minimal amount of our scarce resources to them, we can continue to improve customer service. These requests are often accomplished during "wait" periods while working on projects that meet priorities 1, 2, 3, or 4.

710.06 E-Mail and Network Policy

http://www.brockport.edu/lits/policies/epolicy.php

710.07 World- Wide Web Policy

The College Web Policy applies to publication of information on the Internet and specifically to Web publications (information accessible by HTTP, FTP, and related protocols). This policy applies to information:

published on servers owned by any department of SUNY Brockport;
published within the SUNY Brockport Internet domain (brockport.edu); or
published elsewhere under direction or control of a SUNY Brockport department, organization, or individual, where the contents are identified as SUNY Brockport information.

SUNY Brockport seeks to enhance the use of technological resources and not to police those resources. However, engaging in any activity that does not conform to the SUNY Brockport Web Policy can result in the immediate loss of Web access privileges. Furthermore, if such activities also violate the College’s Code of Student Conduct and the Computing Code of Ethics or any federal, state, or local laws (e.g., copyright, libel, privacy), they may be referred to the appropriate campus unit for resolution. Such cases may result in suspension from the College as well as prosecution by outside authorities.

SUNY Brockport resources may not be used to create Web pages for personal business or personal gain. Department and administrative heads and BSG club advisors are responsible for maintaining both the accuracy and timeliness of Web page contents for their respective departments and units. Individual advisors will be responsible for the content of the Web pages of their student organizations.

A personal page is defined here as a Web page for any SUNY Brockport individual faculty member, staff member, or student. No personal pages may be represented as official SUNY Brockport content.

Pages containing links to personal pages must contain the following disclaimer:

“Sections linked to this page are maintained by independent groups and individuals, and do not in any way constitute official SUNY Brockport content. The views expressed in the personal home pages are those of the page authors, and comments on those pages should be directed to the page authors.”

Authors of personal pages must adhere to all SUNY Brockport Web Policy guidelines. Violations can result in immediate loss of Web access privileges. Any personal page containing material that has been deemed offensive by one or more persons must be preceded by a warning page or confirmation message containing the following message: “The following page contains material that may be deemed offensive by some users.” (For more information, refer to World Wide Web Content Policy available through the College’s official web site.)

710.08 Copyright Policy

Policy: It is the intent of the SUNY College at Brockport to comply with the United States copyright law which governs copying of copyrighted material including, but not limited to, computer software and printed material. Therefore, the College adheres to this law and fully expects its employees to conduct themselves within the intent and scope of this law.
Responsibility for Policy Adherence: Responsibility for adherence to this policy rests with each employee of the SUNY College at Brockport.

State's Obligation to Defend Violators: It is understood that the legal protection available to SUNY employees pursuant to Sections 17 and 19 of the Public Officers Law may not be available to employees where their conduct indicates an intentional or reckless violation of the copyright laws.

Return to Services for Faculty and Students