ConnectR

How to perform a clean synchronization in Microsoft Outlook using ConnectR

There may be situations where you need to perform a clean synchronization using ConnectR. Situations include updating your version of ConnectR or when troubleshooting synchronization issues.

Please try to do a manual synchronization with ConnectR before beginning a clean synchronization to ensure the latest Outlook data (calendar, contacts, and tasks) have synced to the server. Documentation on how to perform a manual synchronization can be found here:

http://www.brockport.edu/its/email/connectr/mansync.html

Open up Outlook and go to ‘Tools’ and select “Clean Synchronize using ConnectR…”.

As in the above screenshot follow these steps:

Ensure that “Server to Outlook (Outlook data will be overwritten)” choice is selected. If you select the other choice (Outlook to Server) you will purge the server data instead and you do not want to do this.
Check the check box for “Synchronize shared calendars” to ensure that all shared calendars are re-synchronized.
Select the “Start…” button to begin the clean synchronization process.

Select the “Yes” button when the following warning message appears.

Please be patient since this process can take a great deal of time to complete pending the amount of data on the server and how many shared calendars you have in ConnectR.

These are the windows you will see during the clean synchronization process: