Table of Contents

Web Banner

Your Banner ID is an important username to know at The College at Brockport. Your Banner ID is a nine digit number beginning with 800, followed by 6 other digits. Your Banner ID allows you to log into Web Banner (Campus Information System) to check the following:

Information to access your account is located on the first page of the system. You will be required to change your PIN when you first log on.

Locate Your Banner ID

You can find your Banner ID number:

First Time Logging In

Your User ID (aka Banner ID Number) was sent to you when we received your application for admission to the college. Your Social Security Number (SSN) is also an acceptable User ID if the college has been provided with it, either directly by you, through your application to the college or through your application for Financial Aid. If you applied for Financial Aid and your admissions application has not yet been received or you did not supply an SSN on your application for admission, you will not be able to login using your SSN until the admissions data is processed and matched with your financial aid data. The unique Applicant ID# sent to you as part of the undergraduate SUNY application process may also be used as a User ID if you did not supply an SSN when applying to the college, provided that the college has received your undergraduate application from SUNY.

Your initial PIN should be your birthdate (if we have your date of birth on record) in the form of MMDDYY. Where: MM is the two-digit month of your birth. DD is the two-digit day of your birth. YY is the last two digits of the year of your birth. For instance: If your SSN is 123456789 and your birthdate is February 29, 1992, then your USER ID is 123456789 and your PIN is 022992 Once you successfully sign in, in order to use the system you must:

Change your initial PIN for security purposes. For security purposes, your pin should not be your name and should contain both letters and numbers. Please note that your pin is case sensitive. Provide a Security Question which will serve as a type of alternate PIN if your regular PIN is forgotten. Accept the terms of usage. When changing your PIN:

Your new PIN must be different from any other PIN you've used with this system. The PIN must be six to fifteen characters long, consisting of numbers or letters.

Forgotten Pin

If you have successfully signed in before, but you've forgotten your PIN, you may be able get a new one by entering your ID in the “User ID” box, then click on the “Forgotten/Disabled PIN?” button in the User Login screen.

By doing that, you will be taken to your security question which should have been established the first time you logged into the system. Once you answer the security question correctly, you will be asked to enter a new PIN and that new PIN will be needed to access your information from then on. If your account has been disabled or you cannot remember the exact answer to your security question, you will need click on the “I forgot my answer, reset my PIN automatically” Button.

On the security question page to reset your PIN and/or re-enable your account. Note: You will need access to a campus email account registered to your ID in order to reset your PIN online.

Troubleshooting

What if I forget the answer to my security question?

If you have forgotten the answer to your security question: You can attempt to reset your PIN by clicking on the button. Follow the online directions to have your new PIN emailed to your campus email account. Students and Faculty/Staff members may need to contact the IT Help Desk at (585) 395-5151 for them to reset your PIN.

What do I do if Banner says my account has been disabled?

If you have had a number of unsuccessful attempts at logging into the system, your account may have been disabled for security purposes. If that is the case: Students and Faculty/Staff members may need to contact the IT Help Desk at (585) 395-5151 for them to reset your PIN.

Why can't I use Banner in my browser?

The recommended browsers for use in accessing our new student information system are Internet Explorer and Mozilla Firefox. Any variations, alternate versions of those programs, or other browsers are not currently supported.

Other Methods of Assistance

If further assistance is needed, Students and Faculty/Staff members may need to contact the IT Help Desk at (585) 395-5151 Option 1 for assistance on using the system.

Forms Banner

Banner is the College’s administrative software package purchased from Ellucian. It consists of two distinct parts: Forms/INB (Internet Native Banner) and the Campus Information System/SSB (Self-Service Banner). Forms Banner is utilized by administrative staff while the Campus Information System/Web Banner is used by the students. Faculty/Staff also use the campus information system for updating personal information, New York Alert, majors listings, advisor responsibilities, and imaged document display.

Forms Banner Documentation and Training [Faculty/Staff Only]