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accounts:password_reset [2013/03/12 11:24]
smess1
accounts:password_reset [2014/06/10 14:18] (current)
dhoenk
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 ======How to Reset Your Password====== ======How to Reset Your Password======
-The following are instructions to change ​you NetID password. ​+The following are instructions to change ​your NetID password. ​
  
 If you are looking for instructions to change your Google Apps (Gmail) password visit: [[google:​activate|Access your Google Apps Account]]. If you are looking for instructions to change your Google Apps (Gmail) password visit: [[google:​activate|Access your Google Apps Account]].
Line 8: Line 8:
 ===== I know my NetID and Current Password ===== ===== I know my NetID and Current Password =====
  
-  - To reset your NetID password you first need to access the NetID Lookup and Password Change System [[https://banweblssb.cis.brockport.edu/​pls/prod/​bwzkntid.PW_Entrypoint]] +  - To reset your NetID password you first need to access the NetID Lookup and Password Change System [[https://www.brockport.edu/​bounce/netid]] 
-  - On the left side, under "What is a NetID select "I know both my NetID and current password"​ {{:​accounts:​netid_1-copy.png|}} +  - On the left side, under "What is a NetID" ​select "I know both my NetID and current password"​ {{:​accounts:​netid_1-copy.png|}} 
-  - Enter your NetID, current password, and your new password twice. ​Please note the guidelines listed at the top of the page regarding what a password should and should not contain.{{:​accounts:​netid_2.png|}}+  - Enter your NetID, current password, and your new password twice. ​Note the guidelines listed at the top of the page regarding what a password should and should not contain.{{:​accounts:​netid_2.png|}}
   - Select "​Change Password"​. ​   - Select "​Change Password"​. ​
   - Your NetID password has now been changed. **You will need to change your password again in six months.**   - Your NetID password has now been changed. **You will need to change your password again in six months.**
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 ===== I do not know my NetID and/or Current Password ===== ===== I do not know my NetID and/or Current Password =====
  
-  - To reset your NetID password you first need to access the NetID Lookup and Password Change System [[https://banweblssb.cis.brockport.edu/​pls/prod/​bwzkntid.PW_Entrypoint]] +  - To reset your NetID password you first need to access the NetID Lookup and Password Change System [[https://www.brockport.edu/​bounce/netid]] 
-  - On the left side, under "What is a NetID select "I don't know my NetID or I don't know my current password"​. +  - On the left side of the screen, under "What is a NetID?" ​select "I don't know my NetID or I don't know my current password"​. {{:​accounts:​generic1.png|}}
-    - {{:​accounts:​generic1.png|}}+
   - You will be presented with two options to reset your password:   - You will be presented with two options to reset your password:
     - **Option 1**     - **Option 1**
-      - If you know your Banner ID (800 number) and PIN, enter the information in the corresponding fields and click "​continue"​. +      - If you know your Banner ID (800 number) and Banner ​PIN, enter the information in the corresponding fields and click "​continue" ​located at the bottom of the page. {{:​accounts:​generic2.png|}}
-        - {{:​accounts:​generic2.png|}}+
       - You receive your NetID in the next screen.       - You receive your NetID in the next screen.
-      - Create a new NetID password by entering your new password twice. ​Please note the guidelines listed at the top of the page regarding what a password should and should not contain. ​ +      - Create a new NetID password by entering your new password twice. ​Note the guidelines listed at the top of the page regarding what a password should and should not contain. {{:​accounts:​generic4.png|}}
-        - {{:​accounts:​generic4.png|}}+
       - Select "​Change Password"​. ​       - Select "​Change Password"​. ​
       - Your NetID password has now been changed. **You will need to change your password again in six months.**       - Your NetID password has now been changed. **You will need to change your password again in six months.**
 +    - **Option 2**
 +      - Look at your EagleOne Card ID. Enter the ISO number which is the 16-digit number found on the lower left of you EagleOne card.
 +      - Enter the last 4 digits of your Social Security number.
 +      - Select the appropriate drop-downs for your Date of Birth, and click "​continue"​. {{:​accounts:​option2.png|}}
 +      - You receive your NetID in the next screen.
 +      - Create a new NetID password by entering your new password twice. Note the guidelines listed at the top of the page regarding what a password should and should not contain. {{:​accounts:​generic4.png|}}
 +      - Select "​Change Password"​. ​
 +      - Your NetID password has now been changed. **You will need to change your password again in six months.**
 +
 +**Still Need Help?**
 +[[https://​remote.brockport.edu/​api/​start_session.ns?​issue_menu=1&​id=10&​customer_desc=Chat from Self Help&​c2cjs=1|Chat with support]]
 +
  
  
accounts/password_reset.1363101892.txt.gz · Last modified: 2013/03/12 11:24 by smess1