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Blackboard Collaborate Support


Moderators are session hosts with a heightened level of permissions when interacting in the Blackboard Collaborate session. They can change Content modes, grant and remove permissions from Participants, and move Participants to breakout rooms.

When a session is created, there is always one person designated as the Moderator – this person is the Moderator of Record and can never lose Moderator privileges. Other Participants may be granted Moderator privileges by default or on a case-by-case basis.


Participants are those individuals who are attending, listening, or watching Blackboard Collaborate sessions.

Equipment Recommendations

  • All users will need to verify their computer meets the Blackboard Collaborate system requirements by going to this web address:Test Your System
  • Blackboard Collaborate works best when all participants use headsets for audio or have a quality microphone connected to their device. Users are responsible for providing their own headsets, microphones, or webcams. LITS does not have any equipment available for loan.

Additional Support Tools

Visit the Blackboard Collaborate On-Demand Learning Center for many additional videos and guides: On-Demand Learning: Web Conferencing

Requesting Blackboard Collaborate Help

For assistance using Blackboard Collaborate or if you have any questions about the resources available, please submit a request to the Help Desk at or by calling 585-395-5151, option #1.

Still Need Help? Chat with support

Documentation reviewed on 7/14/2015 by ssmit20

blackboard_collaborate/support.txt · Last modified: 2015/07/14 14:36 by ssmit20