2012-03-05

Can't find specific messages from a particular email thread? Conversation View might be the issue!

In Outlook Web App (OWA), conversation view groups email messages into conversations based on the subject of the message. Conversation view is enabled by default for every mail folder in your mailbox. You can disable it, but you will need to disable it on each folder separately; there is no option to disable the setting on multiple folders.

To disable or enable conversation view:

1. In the left column of OWA, click the folder for which you want to modify conversation view.
2. In the right window, click the “View” option.
3. Under the Group by Conversations section, uncheck the “Use Conversations” option.
4. Repeat all the steps above for every folder for which you want to disable or enable conversation view.

Please note: This issue does not occur in Outlook 2007 or 2010.