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exchange:bulletins:mailbox-size [2014/01/13 14:56]
maker1
exchange:bulletins:mailbox-size [2014/06/11 14:03] (current)
dhoenk
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 ===== Overview =====  ===== Overview ===== 
  
-This documentation will provide the steps to look-up Mailbox size for an Exchange account in OWA, Outlook 2010, and Mac Mail app. +It is easy to find out how much storage space your Exchange mailbox takes up. This documentation will provide the steps to look-up Mailbox size for an Exchange account in Outlook Web Access (OWA webmail), Outlook 2010, and Mail app on Macintosh
  
 //NOTE: You can click the screenshot images to see them in larger view.// ​ //NOTE: You can click the screenshot images to see them in larger view.// ​
  
-//Note: This documentation is in progress and incomplete. If you have any further questions or are in need of further help please contact the [[http://​www.brockport.edu/​lits/​helpdesk/​|IT Help Desk]].// 
  
 ===== Mac Users =====  ===== Mac Users ===== 
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-1. Open your Mail app to access your Exchange account+1. Run the Mail app to access your Exchange account
  
 {{:​exchange:​bulletins:​mailapp.png|}} {{:​exchange:​bulletins:​mailapp.png|}}
  
-2. Beneath 'On My Mac' right click the '​Exchange'​ account and select 'Get Account info'​. ​+2. Beneath 'On My Mac' right click the '​Exchange'​ account and select 'Get Account info'​. ​You can also open this menu by clicking on '​Inbox'​ in the mail list and hold down the command key and press the '​i'​ key: 
  
 {{:​exchange:​bulletins:​mailapp2.png ? 400|}} {{:​exchange:​bulletins:​mailapp2.png ? 400|}}
  
-3. The '​Messages on Server'​ tab should be open. It will take a few minutes for it to '​size'​ each mailbox. When the message circled in the picture below is no longer there, each mailbox has been loaded+3. In the "​Account Info" window that appears, be sure that the "​Brockport Exchange"​ mailbox is selected in the mailbox popup.  
 + 
 +4. The '​Messages on Server'​ tab should be open. It will take a few minutes for it to '​size'​ each mailbox. When the message circled in the picture below is no longer there, each mailbox has been loaded:
  
 Note: This sizing of each mailbox may re-sync occasionally in order to stay up to date with any changes made to each mailbox. ​ Note: This sizing of each mailbox may re-sync occasionally in order to stay up to date with any changes made to each mailbox. ​
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 {{:​exchange:​bulletins:​mailapp8.png ? 300|}} {{:​exchange:​bulletins:​mailapp8.png ? 300|}}
  
-4. Once each mailbox has been sized there will be a column with Mailbox name, number of messages in Mailbox, and the current memory usage or size of that Mailbox. ​+5. Once each mailbox has been sized there will be a column with Mailbox name, number of messages in Mailbox, and the current memory usage or size of that Mailbox:  
 + 
 +//NOTE: Most users will have a quota of 1 gigabyte for overall usage combined. Be aware that one gigabyte = 1,024 megabytes. As long as you are using fewer than 1,024 megabytes overall, you are below quota.//
  
 {{:​exchange:​bulletins:​mailapp10.png ? 300|}} {{:​exchange:​bulletins:​mailapp10.png ? 300|}}
 +
 +6. If you do wish to slim down your mailbox, the list of folders in this window is a good place to start since it tells you which folders are using up the most space.
 +
 +7. Close the "​Account Info" window when you are done, to return to the Mail program.
  
 ===== Outlook Users =====  ===== Outlook Users ===== 
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 // Note: This documentation is for Outlook 2010. This documentation requires an Exchange configuration in Outlook. If you have not already configured Exchange please see  [[exchange:​configure:​outlook|]] to configure Exchange first. // // Note: This documentation is for Outlook 2010. This documentation requires an Exchange configuration in Outlook. If you have not already configured Exchange please see  [[exchange:​configure:​outlook|]] to configure Exchange first. //
  
-1. Right click your Exchange account email and select '​Account Properties'​+1. Run Outlook, login, and be sure that you are connected to the Exchange server (check the message at the bottom right of the Outlook window).  
 + 
 +2. Be sure that you are in the Mail section of the program (use the button at the bottom left of the window if necessary).  
 + 
 +3. Right click your Exchange account email and select '​Account Properties'​
  
 {{:​exchange:​bulletins:​outlook1.png ? 400|}} {{:​exchange:​bulletins:​outlook1.png ? 400|}}
  
-2. Select '​Cleanup Tools' from the Account Information menu+4. Select '​Cleanup Tools' from the Account Information menu
  
 {{:​exchange:​bulletins:​outlook2.png ? 400|}} {{:​exchange:​bulletins:​outlook2.png ? 400|}}
  
-3. Select '​Mailbox Cleanup'​ from the drop-down menu+5. Select '​Mailbox Cleanup'​ from the drop-down menu:
  
 {{:​exchange:​bulletins:​outlook3.png ? 400|}} {{:​exchange:​bulletins:​outlook3.png ? 400|}}
  
-4. In the '​Mailbox Cleanup'​ window select 'View Mailbox Size'+6. In the '​Mailbox Cleanup'​ window select 'View Mailbox Size':
  
 {{:​exchange:​bulletins:​outlook4.png ? 400|}} {{:​exchange:​bulletins:​outlook4.png ? 400|}}
  
-5. Each Subfolder size should now be listed. When finished select '​Close'​ twice+7. Each Subfolder size should now be listed. When finished select '​Close'​ twice
  
 {{:​exchange:​bulletins:​outlook5.png ? 400|}} {{:​exchange:​bulletins:​outlook5.png ? 400|}}
 +
 +8. The figure listed after "Total size (including subfolders):"​ is the size of your mailbox on the Exchange Server. ​
 +
 +//NOTE: The mailbox size is given by Outlook in kilobytes. Most of you will have a mailbox quota of one gigabyte, which equals 1,048,576 kilobytes, so as long as your mailbox size is less than that, you are below quota! //
 +
 +9. If you do wish to slim down your mailbox, the list of subfolders in this window is a good place to start since it tells you which folders are using up the most space. ​
 +
 +10. After you are finished, close all the windows to go back to using Outlook. ​
  
 ===== OWA Users =====  ===== OWA Users ===== 
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 //Note: This documentation requires that you are logged into Outlook Web App. See [[exchange:​accessing-exchange|]] for instructions. // //Note: This documentation requires that you are logged into Outlook Web App. See [[exchange:​accessing-exchange|]] for instructions. //
  
-1. Hover over your name located above '​Inbox'​ with the mouse (Name in picture No. Julius). A box should appear indicating the amount of Mailbox space currently used. For specific mail box sub folder sizes see Outlook and Mail app options above. ​+1. Be sure that you are in the email section of the program (use the button at the bottom left of the screen if necessary). Hover over your name located above '​Inbox'​ with the mouse (Name in picture No. Julius, do not push any of the mouse buttons). A box should appear indicating the amount of Mailbox space currently used. Here is an example: ​
  
 {{:​exchange:​bulletins:​owa1.png ? 400|}} {{:​exchange:​bulletins:​owa1.png ? 400|}}
 +
 +//Note: Most users will have a quota of 1 gigabyte. The mailbox size is given in megabytes in Outlook Web Access, so be aware that one gigabyte = 1,024 megabytes. As long as you are using fewer than 1,024 megabytes, you are below quota. // 
 +
 +Unfortunately,​ you cannot see the space taken up by individual folders using Outlook Web Access, but you can do this with Outlook in the steps given above. ​
 +
 +**Still Need Help?**
 +[[https://​remote.brockport.edu/​api/​start_session.ns?​issue_menu=1&​id=7&​customer_desc=Chat from Self Help&​c2cjs=1|Chat with support]]
exchange/bulletins/mailbox-size.1389642991.txt.gz · Last modified: 2014/01/13 14:56 by maker1