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LITS Help

New Student Information

First Steps for Library, Information & Technology Services

It's important that you know your different College at Brockport accounts as soon as possible. They are:

  1. Web Banner – Accept financial aid, register for courses, pay your bill
  2. NetID – Wi-Fi, computer labs, ANGEL, apply for a parking permit
  3. Google Apps – Your Brockport email account.

Confused? This chart might help you: Your Brockport Accounts

To help you with this, LITS (Library, Information & Technology Services) has prepared a tutorial for you.

Get Started: Set up your Brockport accounts!

Frequently Asked Questions

How do I reset my NetID and Google Apps passwords?

There are two ways of resetting your NetID passwords:

To reset your Google Apps password:

After you have changed your NetID password, please see What To Do After Changing Your NetID Password, to avoid interruptions in services.

How do I submit a help ticket?

To submit a help ticket, visit: http://www.brockport.edu/lits/helpdesk/ticket.php

Do I need to buy a specific type of computer?

No, almost all computers and tablets are supported on our network. For our recommendations, look here: Minimum Hardware Requirements

Does Brockport have wireless internet?

Yes, all dorms, administrative, and academic buildings have wireless internet! You can even print from your laptop over the wireless network.

Do I need to purchase a printer for my dorm room?

It is not necessary because Brockport has labs all over campus with printers, but it is highly recommended.

Does Brockport have a printing policy?

Yes, we allow students to print 300 double-sided pages, or 450 single-sided pages per semester for free.

See information on printing Printing @ Brockport

Are computer discounts available to Brockport Students?

Technology Support Services advises that you always look at advertised deals.

What software is supported and does Brockport offer discounts for this supported software?

Click here to see the software that is supported.

You can download some software for free, including Microsoft Office by going to:

How do I apply for a job with Technology Support?

Access our student employment application at: https://www.brockport.edu/lits/admin/its_application.php

What else should I know?

Check out the Library's 10 Tips for New Students.

Contact Information

Please feel free to contact the IT Help Desk with any further questions: (585) 395-5151 option 1 helpdesk@brockport.edu or visit us in Drake Memorial Library

 
new_students.txt · Last modified: 2013/05/07 14:32 by smess1
 
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