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New Student Information

First Steps for Library, Information & Technology Services

It's important that you know your different College at Brockport accounts as soon as possible. They are:

  1. Web Banner – Accept financial aid, register for courses, pay your bill
  2. NetID – Wi-Fi, computer labs, ANGEL, apply for a parking permit
  3. Google Apps – Your Brockport email account.

Confused? This chart might help you: Your Brockport Accounts

To help you with this, LITS (Library, Information & Technology Services) has prepared a tutorial for you.

Get Started: Set up your Brockport accounts!

Frequently Asked Questions

How do I reset my NetID and Google Apps passwords?

There are two ways of resetting your NetID passwords:

To reset your Google Apps password:

After you have changed your NetID password, please see What To Do After Changing Your NetID Password, to avoid interruptions in services.

How do I submit a help ticket?

To submit a help ticket, visit our Self Service Portal

Do I need to buy a specific type of computer?

No, almost all computers and tablets are supported on our network. For our recommendations, look here: Minimum Hardware Requirements

Does Brockport have wireless internet?

Yes, all dorms, administrative, and academic buildings have wireless internet! You can even print from your laptop over the wireless network.

Do I need to purchase a printer for my dorm room?

It is not necessary because Brockport has labs all over campus with printers, but it is highly recommended.

How can I print from home?

To print to a lab printer from a laptop open a browser and go to Using your NetID and Password you can print to any network lab printer.

For detailed instructions check out

Does Brockport have a printing policy?

Yes, we allow students to print 300 double-sided pages, or 450 single-sided pages per semester for free.

See information on printing Printing @ Brockport

Are computer discounts available to Brockport Students?

Technology Support Services advises that you always look at advertised deals.

What kind of software is FREE to students at Brockport OnTheHub?

Students can currently download the newest version of Microsoft Office and the operating systems Windows 7 & Windows 8 for FREE.

Log-in to using your Net ID to see the impressive deals that are offered to members of the college.

What software is supported and does Brockport offer discounts for this supported software?

Click here to see the software that is supported.

You can download some software for free, including the latest versions of Minitab, Maple, and Mathematica by going to:

How do I apply for a job with Technology Support?

Access our student employment application at:

What else should I know?

Check out the Library's 10 Tips for New Students.

VLAB - This program allows Brockport students access to our campus lab computers from home. Once this program is installed, the user can simply log in and utilize any of our PC software programs!

For installation instructions check out

Contact Information

Please feel free to contact the IT Help Desk with any further questions: (585) 395-5151 option 1 or visit us in Drake Memorial Library

new_students.txt · Last modified: 2015/12/30 10:37 by slane