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new_students [2012/10/29 11:34]
lrath
new_students [2015/12/30 10:37] (current)
slane [How do I submit a help ticket?]
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 =====First Steps for Library, Information & Technology Services===== =====First Steps for Library, Information & Technology Services=====
-Before ​you get to Brockport, be sure to: +It's important that you know your different College ​at Brockport ​accounts as soon as possible. They are
-  - Read information about your [[accounts/​start|Accounts ​at Brockport]]Banner, NetID, Email, ANGEL, FileCity +  - Web Banner ​– Accept financial aid, register for courses, pay your bill 
-  - Log into [[http://​www.brockport.edu/​bounce/​cislogon|Web Banner ​(Campus Information System)]]. +  - NetID – Wi-Fi, computer labs, ANGEL, apply for a parking permit 
-    * Information to access ​your account is on the logon page. +  - Google Apps – Your Brockport email account.
-    * You will be required to change your PIN on your first visit.  ​ +
-  - Click on **"​Personal Information"​** and then **"​SUNY Brockport ​NetID Information and Password Reset"​** to display both your NetID and your Google Apps accounts. +
-  ​Click the **Change Password** button next to Student NetID. +
-    * Create a new password ​for your NetID. +
-    * Be sure to pick password you'll remember when you come to campus. +
-    * This is required every 6 months as part of our [[http://​www.brockport.edu/​lits/​policies/​password.php|policy]]. +
-  - Repeat the process for your Google Apps account ​to use Brockport GMail.+
  
-======Frequently Asked Questions======+Confused? This chart might help you: {{:​accounts:​brockportaccounts.pdf|Your Brockport Accounts}}
  
-=====How do I reset my password?​===== +To help you with this[[http://www.brockport.edu/​lits/|LITS (Library, Information & Technology Services)]] has prepared a tutorial for you.
-There are two ways of resetting your password depending on the credentials that you know. If you don't know your net ID or your current passwordclick here. http://changer.brockport.edu ​If you know both your net id and your password, click here. http://changer.brockport.edu+
  
 +Get Started: [[accounts:​tutorial:​start|Set up your Brockport accounts!]]
  
-=====How do I submit a help ticket?​===== 
-To submit a help ticket, click here. 
-http://​www.brockport.edu/​lits/​helpdesk/​ticket.php 
  
 +======Frequently Asked Questions======
  
 +=====How do I reset my NetID and Google Apps passwords?​=====
 +There are two ways of resetting your NetID passwords:
 +  * [[https://​banweblssb.cis.brockport.edu/​pls/​prod/​bwzkntid.PW_New_Password | If you know both your NetId and your password]].
 +  *[[https://​banweblssb.cis.brockport.edu/​pls/​prod/​bwzkntid.PW_CIS_Identify | If you don't know your NetId or your current password]]
 +
 +To reset your Google Apps password:
 +  * [[google:​activate|Access your Google Apps Account]]
 +
 +After you have changed your NetID password, please see [[passwords:​password-change|What To Do After Changing Your NetID Password]], to avoid interruptions in services.
 +
 +=====How do I submit a help ticket?​=====
 +To submit a help ticket, visit our [[https://​suny.service-now.com|Self Service Portal]]
 =====Do I need to buy a specific type of computer?​===== =====Do I need to buy a specific type of computer?​=====
-No, almost all computers and tablets are supported on our network. For our recommendations,​ look here: [[http://​www.brockport.edu/​lits/​helpdesk/​minimum_requirements.php|Minimum Requirements]]+No, almost all computers and tablets are supported on our network. For our recommendations,​ look here: [[hardware-requirements|]]
  
 =====Does Brockport have wireless internet?​===== =====Does Brockport have wireless internet?​=====
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 =====Do I need to purchase a printer for my dorm room?===== =====Do I need to purchase a printer for my dorm room?=====
-It is not necessary because Brockport has [[http://​www.brockport.edu/​lits/​labs/​hours.php|labs all over campus]] with printers, but it is highly recommended.+It is not necessary because Brockport has [[http://​www.brockport.edu/​lits/​labs/​index.php|labs all over campus]] with printers, but it is highly recommended. 
 + 
 +=====How can I print from home?​===== 
 + 
 +To print to a lab printer from a laptop open a browser and go to [[http://​printers.brockport.edu/​app]]. Using your NetID and Password you can print to any network lab printer. 
 + 
 +For detailed instructions check out [[http://​www.brockport.edu/​lits/​documentation/​printing/​wireless]]
  
 =====Does Brockport have a printing policy?​===== =====Does Brockport have a printing policy?​=====
 Yes, we allow students to print 300 double-sided pages, or 450 single-sided pages per semester for free. Yes, we allow students to print 300 double-sided pages, or 450 single-sided pages per semester for free.
 +
 +See information on printing [[printing:​start|]]
  
 =====Are computer discounts available to Brockport Students?​===== =====Are computer discounts available to Brockport Students?​=====
-Yes, but Technology Support Services ​would advise ​that you always look at advertised deals.+Technology Support Services ​advises ​that you always look at advertised deals
 + 
 +=====What kind of software is FREE to students at Brockport OnTheHub?​===== 
 + 
 +Students can currently download the newest version of Microsoft Office and the operating systems Windows 7 & Windows 8 for FREE.  
 + 
 +Log-in to [[http://​brockport.onthehub.com]] using your Net ID to see the impressive deals that are offered to members of the college.
  
 =====What software is supported and does Brockport offer discounts for this supported software?​===== =====What software is supported and does Brockport offer discounts for this supported software?​=====
-Click here to see the software that is supported. ​http://​www.brockport.edu/​lits/​helpdesk/​supported-software.php +Click here to see the software that is supported. 
-You can download some software for free, including Microsoft Office by going to [[http://software.brockport.edu]]+  ​* ​[[labs:software|]]
  
-=====How do I apply for a job with Technology Support?​===== +You can download some software ​for free, including the latest versions of Minitab, Maple, and Mathematica by going to: 
-http://www.brockport.edu/​lits/​helpdesk/​ITS_application.php+   * [[http://software.brockport.edu]]
  
 +=====How do I apply for a job with Technology Support?​=====
 +Access our student employment application at: [[https://​www.brockport.edu/​lits/​admin/​its_application.php]]
  
 =====What else should I know?===== =====What else should I know?=====
 Check out the Library'​s [[http://​www.brockport.edu/​library/​help/​new-students.php|10 Tips for New Students]]. Check out the Library'​s [[http://​www.brockport.edu/​library/​help/​new-students.php|10 Tips for New Students]].
 +
 +**VLAB** - This program allows Brockport students access to our campus lab computers from home. Once this program is installed, the user can simply log in and utilize any of our PC software programs! ​
 +
 +For installation instructions check out [[http://​www.brockport.edu/​lits/​documentation/​vlab/​overview]]
 +
  
 =====Contact Information===== =====Contact Information=====
-Please feel free to contact the [[http://​www.brockport.edu/​lits/​helpdesk|IT Help Desk]] with any further questions: (585) 395-5151 option 1 [[helpdesk@brockport.edu]] ​or visit us in Drake Memorial Library+Please feel free to contact the [[http://​www.brockport.edu/​lits/​helpdesk|IT Help Desk]] with any further questions: (585) 395-5151 option 1 or visit us in Drake Memorial Library 
 + 
new_students.1351524843.txt.gz · Last modified: 2012/10/29 11:34 by lrath