Skip Navigation

LITS Help

Differences

This shows you the differences between two versions of the page.

new_students [2012/10/29 11:34]
lrath
new_students [2013/05/07 14:32] (current)
smess1
Line 2: Line 2:
=====First Steps for Library, Information & Technology Services===== =====First Steps for Library, Information & Technology Services=====
-Before you get to Brockport, be sure to+It's important that you know your different College at Brockport accounts as soon as possible. They are
-  - Read information about your [[accounts/start|Accounts at Brockport]]: Banner, NetID, Email, ANGEL, FileCity +  - Web Banner – Accept financial aid, register for courses, pay your bill 
-  - Log into [[http://www.brockport.edu/bounce/cislogon|Web Banner (Campus Information System)]]+  - NetID – Wi-Fi, computer labs, ANGEL, apply for a parking permit 
-    * Information to access your account is on the logon page. +  - Google Apps – Your Brockport email account. 
-    * You will be required to change your PIN on your first visit.   + 
-  - Click on **"Personal Information"** and then **"SUNY Brockport NetID Information and Password Reset"** to display both your NetID and your Google Apps accounts. +Confused? This chart might help you: {{:accounts:brockportaccounts.pdf|Your Brockport Accounts}} 
-  - Click the **Change Password** button next to Student NetID. + 
-    * Create a new password for your NetID. +To help you with this, [[http://www.brockport.edu/lits/|LITS (Library, Information & Technology Services)]] has prepared a tutorial for you. 
-    * Be sure to pick a password you'll remember when you come to campus+ 
-    * This is required every 6 months as part of our [[http://www.brockport.edu/lits/policies/password.php|policy]]. +Get Started: [[accounts:tutorial:start|Set up your Brockport accounts!]] 
-  - Repeat the process for your Google Apps account to use Brockport GMail.+
======Frequently Asked Questions====== ======Frequently Asked Questions======
-=====How do I reset my password?===== +=====How do I reset my NetID and Google Apps passwords?===== 
-There are two ways of resetting your password depending on the credentials that you know. If you don't know your net ID or your current password, click here. http://changer.brockport.edu If you know both your net id and your password, click here. http://changer.brockport.edu+There are two ways of resetting your NetID passwords: 
 +  * [[https://banweblssb.cis.brockport.edu/pls/prod/bwzkntid.PW_New_Password | If you know both your NetId and your password]]. 
 +  *[[https://banweblssb.cis.brockport.edu/pls/prod/bwzkntid.PW_CIS_Identify | If you don't know your NetId or your current password]]
 +To reset your Google Apps password:
 +  * [[google:activate|Access your Google Apps Account]]
 +
 +After you have changed your NetID password, please see [[passwords:password-change|What To Do After Changing Your NetID Password]], to avoid interruptions in services.
=====How do I submit a help ticket?===== =====How do I submit a help ticket?=====
-To submit a help ticket, click here.+To submit a help ticket, visit:
http://www.brockport.edu/lits/helpdesk/ticket.php http://www.brockport.edu/lits/helpdesk/ticket.php
=====Do I need to buy a specific type of computer?===== =====Do I need to buy a specific type of computer?=====
-No, almost all computers and tablets are supported on our network. For our recommendations, look here: [[http://www.brockport.edu/lits/helpdesk/minimum_requirements.php|Minimum Requirements]]+No, almost all computers and tablets are supported on our network. For our recommendations, look here: [[hardware-requirements|]]
=====Does Brockport have wireless internet?===== =====Does Brockport have wireless internet?=====
Line 32: Line 38:
=====Do I need to purchase a printer for my dorm room?===== =====Do I need to purchase a printer for my dorm room?=====
-It is not necessary because Brockport has [[http://www.brockport.edu/lits/labs/hours.php|labs all over campus]] with printers, but it is highly recommended.+It is not necessary because Brockport has [[http://www.brockport.edu/lits/labs/index.php|labs all over campus]] with printers, but it is highly recommended.
=====Does Brockport have a printing policy?===== =====Does Brockport have a printing policy?=====
Yes, we allow students to print 300 double-sided pages, or 450 single-sided pages per semester for free. Yes, we allow students to print 300 double-sided pages, or 450 single-sided pages per semester for free.
 +
 +See information on printing [[printing:start|]]
=====Are computer discounts available to Brockport Students?===== =====Are computer discounts available to Brockport Students?=====
-Yes, but Technology Support Services would advise that you always look at advertised deals.+Technology Support Services advises that you always look at advertised deals.
=====What software is supported and does Brockport offer discounts for this supported software?===== =====What software is supported and does Brockport offer discounts for this supported software?=====
-Click here to see the software that is supported. http://www.brockport.edu/lits/helpdesk/supported-software.php +Click here to see the software that is supported. 
-You can download some software for free, including Microsoft Office by going to [[http://software.brockport.edu]]+  * [[labs:software|]]
-=====How do I apply for a job with Technology Support?===== +You can download some software for free, including Microsoft Office by going to: 
-http://www.brockport.edu/lits/helpdesk/ITS_application.php+   * [[http://software.brockport.edu]]
 +=====How do I apply for a job with Technology Support?=====
 +Access our student employment application at: [[https://www.brockport.edu/lits/admin/its_application.php]]
=====What else should I know?===== =====What else should I know?=====
 
new_students.1351524843.txt.gz · Last modified: 2012/10/29 11:34 by lrath
 
Except where otherwise noted, content on this wiki is licensed under the following license:CC Attribution-Noncommercial-Share Alike 3.0 Unported
Recent changes RSS feed Donate Powered by PHP Valid XHTML 1.0 Valid CSS Driven by DokuWiki