Does the iPad replace my need for a laptop/desktop computer?
No. At this time, there are several activities such as document preparation that are still accomplished more easily on a computer. Both the computer and the iPad do many things very well, and while there is some overlap, there are also significant distinctions between their capabilities.
What if my iPad is lost, stolen, or damaged?
Contact the Help Desk immediately to submit a ticket regarding damaged, lost or stolen devices. LITS has ways to hopefully recover a lost or stolen device.
Please have your Blue Sticker number handy when you call (all College-owned devices have sticker on back of device)
What safety measures exist?
The devices should be locked with a passcode set, passcode lock on, erase all on, and location services enabled. That way, if your iPad is taken, no one can access your private information, codes, and passwords. If it is a College-owned iPad, these features are turned on at the time of setup, and should not be changed by the user.
Are the iPad serial numbers recorded somewhere?
Yes, for College-owned devices, LITS has this information documented.
What tech support is available if there are problems along the way?
All questions about technology go to the Helpdesk. You can reach the Help desk via phone at 585-395-5151 opt. 1 or by email at helpdesk@brockport.edu.
How do I access ANGEL from my iPad?
You can access ANGEL, and many other programs through Vlab, the College's virtual lab. To access Vlab from your iPad download the VMware app from the App Store. Help downloading VMware
How do I redeem App Store Redeem Codes?
If you receive a Redeem code, to use it on the iPad:
Why is my iPad's battery life draining so quickly?
Some suggestions to decrease battery use include:
For more information visit: http://www.apple.com/batteries/ipad.html.
Last Updated 07/18/2013
