I had heard about the job working in Dailey from a family friend who had a cousin that went to Brockport a few years before I did. They expressed that the job was easy and that you would have time to do your homework during your shifts. What a deal! I applied online and got an email a few weeks later saying I had got the job! A little into my spring semester, Dave (Help Desk Coordinator) had come to me and the other employees and asked if I wanted to try out the Help Desk. This would involve taking phone calls and helping professors out with technology issues. Some students chose to stay at Dailey and other moved on to the Help Desk. At first I was nervous about not knowing answers to some questions and was scared I wouldn’t know what to say. With A LOT of reassurance from Dave and the other Help Desk workers, I continued and enjoyed my job with the Help Desk for the next 3 years. I still do not know everything about computers, and I learn new things every day. That is what keeps the job interesting!
I would have to say my most memorable experience was one of my longest phone calls. I picked up the phone and an older gentlemen was on the other line. He was a faculty member and was having problems navigating a new computer he had received. He had expressed to me that he was very new with computers and hoped I could bear with him and teach him a few things. To me, the actions on the computer he was trying to perform were simple and almost self-explanatory. But, I had to realize that this gentleman probably had not had the exposure to computers like I have. I was on the phone with him for forty-five minutes. Before hanging up he asked me to tell him a little about myself and we had a brief conversation. He thanked me for helping him and told me I had made his day. He had talked to a lot of students in his time and said he had never met a more respectful, caring or helpful student in his time here at Brockport. My patience with “an old guy” as he said, was truly refreshing. This phone call is one I will never forget!
I hope to go to Grad School for Counselor Education, hopefully here at Brockport.
Getting recognized for the Student Spotlight is a great honor! I have been working for TSS for my entire four years here at Brockport. The staff and coworkers have become a second family to me. I have learned so much through them and cannot express how thankful I am to have worked with such amazing people!
Return to current Student Spotlight
Last Updated 07/18/2013