Reference Material:
Quality Service Promotion Team Members
Quality Service Strategic Team Members
Quality Service Traits and Characteristics
Training Opportunities:
Governor's Office of Employee Relations
Human Resources Training Opportunities (various topics)
News:
The tools below can be used individualy or as a discussion/learning tool in your staff meetings. If you have any ideas for further self-service materials please email them to qs@brockport.edu.
Dealing With Angry/Upset Customers 1
Dealing With Angy/Upset Customers 2
Elements of Delivering Quality Service
How to Communicate and Act With Professionalism
How to Have a Positive Attitude in the Workplace
Quality Service Self Evaluation
Saying NO Using the USA Method
Career Services Candidate/EMSA Directors
8:45 am - 9:30 am
Career Services Candidate Open Forum
9:45 am - 10:30 am
Career Services Search Committee
1:30 pm - 3 pm
