Quality Service Initiative

Self-Service Learning Tools

The tools below can be used individualy or as a discussion/learning tool in your staff meetings. If you have any ideas for further self-service materials please email them to qs@brockport.edu.

Choosing a Positive Attitude

Customer Service Language

Customer Service Tips

Dealing With Angry/Upset Customers 1

Dealing With Angy/Upset Customers 2

Easy Ideas to Get Organized

Elements of Delivering Quality Service

Giving Feedback the Right Way

How to Communicate and Act With Professionalism

How to Have a Positive Attitude in the Workplace

Quality Service Self Evaluation

Saying NO Using the USA Method

Time Management

News

Student Leadership Development Program Receives National Recognition

Brockport Hosts Annual Facilities Training Conference

Brockport Hosts Sports Camp for Children with Visual Impairments

Brockport Launches First Online Master's Degree

Events

Sun, Aug 18

Collaborative Training Dinner
5 pm - 7 pm

Tue, Aug 20

Faculty Staff Convocation
8:30 am - 10:30 am

Wed, Aug 21

Collaborative Training
1 pm - 5:30 pm

Tue, Aug 27

Red Cross Blood Drive
11 am - 4 pm