Quality Service Initiative

Self-Service Learning Tools

The tools below can be used individualy or as a discussion/learning tool in your staff meetings. If you have any ideas for further self-service materials please email them to qs@brockport.edu.

Choosing a Positive Attitude

Customer Service Language

Customer Service Tips

Dealing With Angry/Upset Customers 1

Dealing With Angy/Upset Customers 2

Easy Ideas to Get Organized

Elements of Delivering Quality Service

Giving Feedback the Right Way

How to Communicate and Act With Professionalism

How to Have a Positive Attitude in the Workplace

Quality Service Self Evaluation

Saying NO Using the USA Method

Time Management

News

Brockport Names Jose Maliekal Dean of its School of Science and Mathematics

Brockport Graduates Urged to Make a Difference

Hollywood Screenwriter Presses Brockport Graduates to Chase Their Dreams

Brockport's Lieberman Named SUNY Distinguished Service Professor

Events

Wed, Jun 6

CCNY Conference
8 am - 6 pm

Counseling Centers of New York (CCNY) Conference
10 am - 4 pm

Thu, Jun 7

CCNY Conference
8 am - 6 pm

Counseling Centers of New York (CCNY) Conference
10 am - 4:15 pm

Fri, Jun 8

Counseling Centers of New York (CCNY) Conference
8 am - 1 pm