Quality Service Initiative

Self-Service Learning Tools

The tools below can be used individualy or as a discussion/learning tool in your staff meetings. If you have any ideas for further self-service materials please email them to qs@brockport.edu.

Choosing a Positive Attitude

Customer Service Language

Customer Service Tips

Dealing With Angry/Upset Customers 1

Dealing With Angy/Upset Customers 2

Easy Ideas to Get Organized

Elements of Delivering Quality Service

Giving Feedback the Right Way

How to Communicate and Act With Professionalism

How to Have a Positive Attitude in the Workplace

Quality Service Self Evaluation

Saying NO Using the USA Method

Time Management

News

Brockport Orchestra Celebrates "A Night on Broadway"

Frank Wojcik wins Digital Rochester GREAT Award

Author John Wood Inspires Brockport Freshmen

Brockport Jumps to No. 54 in 2013 US News Rankings

Events

Mon, Sep 16

Zotero (Education focus)
5 pm - 6:15 pm

Tue, Sep 17

Naturalization Ceremony
11 am - noon

Fri, Sep 20

Leadership Program Kick-off
3:30 pm - 5 pm

Wed, Oct 2

ADP Distinguished Speaker Series "The Audacity to Heal: Our Rape Culture"
7 pm - 9 pm

Thu, Oct 3

Faculty/Staff Campaign Kickoff
noon - 1:30 pm