Recreational Services Refund Policy

Updated November 2006

Click here to download a copy of our refund policy and refund request form.

The following refund policy pertains directly to any transaction processed through Tuttle North Room 286. Programs include all intramural sports events, birthday/group parties, Judo instruction, Learn to Skate, Saturday Kids Night Out, swim instruction and tae kwon do instruction. For refund information on any other program, please contact the HUB office at (585) 395-2681.

	Intramural Sports
	Several intramural sports events require each individual or team to pay a registration fee at the time of registration. This fee guarantees that the individual or team will participate in the event, thereby resulting in the individual or team being placed on the event schedule. All individual, free-agent and team registration fees are nonrefundable. However, if the event is cancelled or rescheduled for a date that the individual or team is not available or the individual or team is inadvertently left off of the schedule, the registration fee shall be fully refundable. Additionally, all other fees including the missed meeting fee and forfeit fee are nonrefundable.
	Youth and Family Programs
	Birthday and Group Parties: All parties require a deposit to be paid at the time of confirmation. This deposit is a guarantee that the party will be held on the date specified and is nonrefundable. The party fee (less the deposit) must be paid the day of the party. Once a party is confirmed, it may not be rescheduled for a different date.
	Saturday Kids Night Out: These programs require a registration fee be paid at the time of registration. The fee is a guarantee the participant will attend the program registered for. The registration fee is *nonrefundable, however, may be transferred to a different program date provided the request is made a minimum of five business days prior to the original program date registered for and provided space remains in the requested program date.
	Learn to Skate, Judo, and Tae Kwon Do Instruction: These programs require a registration fee be paid at the time of registration. The fee is a guarantee the participant will attend the program registered for. The registration fee is *nonrefundable. Additionally, we are unable to reschedule or provide "credit" for any missed classes.
	*The following exceptions shall be made to our nonrefundable policy:
	The program is cancelled, in which case the payment shall be fully refundable.
	The participant is injured and will be unable to participate in the program. All payments shall be fully refundable provided we are informed of the injury a minimum of one business day prior to the start of the program and a physician's note indicating the injury is submitted with a refund request form. If advance notice is not provided, no refund or credit shall be issued.
	The participant is moving out of the area and will be unable to attend the program. All payments shall be fully refundable provided we are informed of the cancellation a minimum of ten business days prior to the start of the program. If advance notice is not provided, no refund or credit shall be issued.
	How to Obtain and Submit a Refund Request Form
	You may obtain a refund request form by calling (585) 395-2681 to have a form faxed to you. To submit a form, please follow the instructions on the form . Once a request has been reviewed, the participant shall be notified via e-mail of the status of the request. Please note that it may take up to eight weeks to receive a refund check.