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General Questions
Where is the Office of Telecommunications?

The Office of Telecommunications is located in room 106B of the Allen Administration Building.

Are there terms and conditions that I should be aware of?

  • Student telephones are provided by The College. Students are responsible for proper handling and care of their phones through the duration of their housing agreements. Students who misuse/damage phones will be charged the cost of replacement ($21/phone.)

  • If a PBN has been lost or stolen, contact the Office of Telecommunications immediately. You will be required to file a police report, and be held responsible for all calls made using a PBN until a report is filed. See the PBN Fraud Policy for full details.

  • No services (telephone or otherwise) are to be billed to campus telephone numbers. This restriction includes, but is not limited to, Collect, Third-party Billed, and 10-10-XXX calls.

  • Students will be billed for all physical damage to College provided equipment, including the telephone and cable jack.

  • Bills for telephone services are rendered monthly by the Office of Student Accounts and payment is due by the date specified on the bill.

  • Repairs may take up to 24 hours after notification (business hours only).

  • If technician determines that the problem was caused by your telephone equipment, you will be billed $10 for a service visit.

  • Complaints for bill discrepancies must be received within 30 days of the invoice date.
What if I misplace my PBN Personal Billing Number or it gets stolen?

Notify the Office of Telecommunications immediately. The old PBN will be deactivated and a new PBN will be issued at no additional charge.

Are phones provided in Residence Hall rooms?

Each residence hall bedroom is equipped with a telephone line. Telephones are not initially provided in residence halls, but may be borrowed from the Office of Telecommunications at no charge for the semester or school year. These phones are the property of the College and must be returned, undamaged, before the student leaves campus. If the phone is not returned or is returned damaged, the student’s account will be charged for replacement of the phone ($39). The student Borrow-A-Phone form can be found here.

Voice mailboxes will be provided upon request for student use at no cost. Students will know they have a message when they hear a “stutter” dial tone, which sounds different than a busy signal or normal dial tone. Please note that this dial tone will act as an alert to the presence of all voice mail messages. Please see our troubleshooting and forms pages for more information on this topic.

Telecommunications now provides free on-campus, local and long distance calling (for international calling see FAQ Do I need a PBN to students living in the residence halls and townhomes. Each bedroom is equipped with one telephone line to be shared between roommates. Telephone lines are programmed with call waiting and caller ID. Please note that if you wish to use caller ID with the phone provided by The College, you will need to purchase a caller ID box from a local retailer.

What if I cannot remember the password for my voicemail?

If you cannot remember the password for your voice mailbox, you will need to fill out a form online and we will reset the password to a default of 1 2 and your 4 digit extension. There are separate forms for Students and Faculty/Staff.

For students: There are separate forms for changing your password and re-enabling your voice mailbox. For password changes: Student Password Change Form


To re-enable a mailbox that is locked, but you remember the password: Re-enable Mailbox

For Faculty/Staff: Faculty Password Reset

Billing Questions
How and where can I pay my telephone bill?

You can pay your bill by check or money order. These are the only forms of payment we can accept. All payments must be made to the Office of Telecommunications using US mail, campus mail or by dropping it off at our office in Allen 106B.

What happens if I do not pay my telephone bill by the due date?

If you do not pay your bill by the due date, a $10.00 late fee will be charged to your account and your PBN can be deactivated without further notice. If a PBN is deactivated due to non-payment, the account must be paid in full before the PBN is reactivated. Also, a block not allowing you to register for classes will be placed on any past due account with a balance over $5.00. Once you have paid your phone bill, you will need to contact the Office of Telecommunications (x5151, option 2) and request that your PBN be reactivated.

Can I register for classes if I do not pay my telephone bill by the due date?

A block not allowing you to register for classes will be placed on any past due account with a balance over $5.00.
I paid my telephone bill but my PBN is still not working?

Your PBN is not automatically reactivated when a payment is made. Therefore, you must contact the Office of Telecommunications, x5151 option 2 during office hours of 8-4:30 and request that the PBN be reactivated.

What do I need to do if I want to disconnect my PBN?

You need to go to the Office of Telecommuncations and fill out a PBN cancellation form.

Telephone Service & Features
What is a PBN (Personal Billing Number)?

For Students: A PBN is a personal billing number used to make international calls, calls outside the U.S. This means for any call outside the U.S. the charges accumulated from the phone call will be billed directly to you through the PBN. The student PBN form can be found here.

For Faculty/Staff: A PBN is a number that you use when placing personal calls. The PBN allows the calls that you make to be billed directly to you. Only those calls that are made on your PBN will be charged to you. The faculty/staff PBN form can be found here.

Do I need a PBN (Personal Billing Number)?

For students: Only if you will be making phone calls outside the United States.

For faculty: You will need to have a PBN if you wish to make any personal calls outside of SUNY Brockport (including local calling). Calls within the campus do not require the use of a PBN. (You just need to dial the last four digits of the telephone number)

How do I get a PBN (Personal Billing Number)?

To request a PBN, please use our online PBN application form.  You will need to provide your Banner ID (9 digit number that begins with 8) and your date of birth.Your request should be completed within four business hours after we receive it.  You will receive an email acknowledging receipt of your request immediately. You will be sent a second email once your PBN has been created, notifying you of what your PBN is along with instructions on how to use it.

Should I share my PBN (Personal Billing Number) with my roommate?

No. Do not share your PBN with anyone - not even your roommate. You are responsible for any and all calls charged to your PBN. Do not leave it out where people can see it. Keep it in a safe and secure location. You will keep the same PBN year after year. Please notify the Telecommunications Department if you no longer attend SUNY Brockport so that we may disconnect your PBN.

Can I use my PBN (Personal Billing Number) from any telephone on campus?

Yes, your PBN can be used from any telephone on campus. PBNs cannot be used on off campus telephones.

What is provided with telephone service?

Students: Telecommunications now provides free on-campus, local and long distance calling to students living in the residence halls and townhomes. Each bedroom is equipped with one telephone line to be shared between roommates. Telephones can be borrowed from the Office of Telecommunications for the semester or school year by filling out a Borrow-A-Phone form.

Telephone lines are programmed with call waiting and caller ID. Please note that if you wish to use caller ID with the phone provided by The College, you will need to purchase a caller ID box from a local retailer.

Voice mail will also be provided upon request, free of charge by filling out a request with a Voice Mailbox Form.

Are there any telephone features available on the telephone?

Each student telephone line is equipped with call waiting and caller ID.

Faculty/Staff telephones are programmed on an individual basis.

Voice mailboxes can be ordered by going to the Student Voice Mail Form or the Faculty/Staff form

Do I need to bring my own telephone?

Students may bring their own telephones when moving into the residence halls or townhomes or they may Borrow-A-Phone from the College for the semester or school year at no charge. These phones are the property of the College and must be returned, undamaged, before the student leaves campus or the student will be charged a replacement fee ($39). Please note that students may also make on-campus, local, and long distance calls free of charge.

What do I do if my Personal Billing Number is not working?

Students: First note that you only need to use a Personal Billing Number if you are making an international call. If you are trying to make a local or long distance call from your residence hall room simply dial 9 followed by the area code and/or number
If you are trying to make an international call first verify that your Personal Billing Number is correct. Next, be sure you are entering the telephone number correctly. If you are sure that you are entering everything properly and it is still not working, your PBN may have been disconnected due to nonpayment of your bill. Please contact our Office at x5151, option 2 for more information.

Faculty and Staff: Please verify that your Personal Billing Number is correct and that you are dialing correctly. If you are entering correctly and are unable to get through, you may have a hold on your account for a past-due bill. If you need assistance or would like to verify your Personal Billing Number please contact our Office at x5151, option 2.