Hours of Operation 8:00 am - 4:30 pm, Monday - Friday.

*Summer/Winter break hours are 8:00 am - 4:00 pm

Faculty & Staff

ACD Telephone Line Programming Request Form

Line Programming request are usually completed within seven to ten business days.All Programming on ACD sets takes place outside of normal business hours.

Contact Information
Your Name: Your Telephone Number: Your Email Address:
* * *

Billing Information
Account to be billed: If account is not listed enter below: Queue Closes at:
*

Programming Information
Location of Telephone Line
Building: Room:
* *
Telephone line ext. (4 digits) to make programming changes to:
*
For on-campus caller ID display purposes, what name should be displayed for this line:
*
Change Line Restrictions To:(Please select one)
On-campus calling only On-campus and local calling
Local long-distance On-campus and local and long-distance calling

Telephone Features

Add

Remove
(Click on the name of a feature for more information.) Check all the features you would like to add to your telephone set. Check all the features you would like to remove from your telephone set.
Message Waiting
Conference
Caller ID
Call Forward
Call Pick Up
Hunting
Ring Again
Speed Call
Transfer
Auto Dial (Digital Only)
Line # (4 digits)
Ringing  (blink and ring)   
Non-Ringing (just blink)


Line # (4 digits)
Ringing  (blink and ring) 
Non-Ringing (just blink)

Line # (4 digits)
Ringing  (blink and ring)  
Non-Ringing (just blink)
Line # (4 digits)
Ringing  (blink and ring)   
Non-Ringing (just blink)

Agent Set
Answer Supervisor Key  
Display Queue



Supervisor set

Observe Agent  
Ring Agent  
Display Queue





Additional Information and Comments:

* Required Information: This form can not be submitted without the required information

If this agent appears on a supervisors phone please click Here