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Business Accounts

Telephone Line/Equipment Repair
Form

Telephone and Telephone line repairs will be completed within 24 business hours of the request

Contact Information
Your Name:	Contact Telephone #:		Your Email Address:
*	*		*

Billing Information
Company Name :		Attention :
Street Address :		Town :
State :		ZipCode :

Repair Information
Please fill out one of the two options
You are reporting trouble on telephone number (4digit ext.)
You are reporting Frontier payphone in trouble: _______________________________ 637-9611 Thompson Hall N/W ent near conf room 637-9612 Drake lower level near stairs #4 637-9617 Smith west entrance near biology 637-9621 Tuttle S east wing 2nd floor near ROTC 637-9627 Harmon lounge near 307 637-9652 Cooper side hall off main lobby, right 637-9654 Hazen health center near restroom 637-9665 Dailey computer center 637-9690 Hartwell 1st floor left of 148 637-9696 Gordon lobby near restroom 637-9697 Mortimer right of entrance 637-9715 Chapman in maintance cafe 637-9716 Perry lobby 637-9717 Seymour near bookstore 637-9724 Edwards basement near A-19 east entrance 637-9728 Briggs lobby 637-9731 Drake top floor near stairwell 4 637-9749 Tower Fine Arts right rear near vending area 637-9750 Lennon 1st floor 637-9753 McFarlane lobby 637-9754 Seymour near 103 under stairs, right 637-9763 Allen left of entrance 637-9774 Cooper side hall off main lobby, left 637-9775 Seymour near room 103 under stairs, left 637-9812 Dobson lounge 637-9825 Seymour near room 103 under stairs, center 637-9827 Park & Ride access road 637-9836 Bramley lobby, right 637-9842 Seymour, near room 119 637-9846 Mortimer left of lobby 637-9848 Rakov entrance 637-9851 McVicar 1st floor center wing 637-9861 Harrison 1st floor south entrance 637-9871 Hartwell ground floor rear entrance, right 637-9872 Hartwell ground floor rear entrance, left 637-9876 Seymour near room 119 637-9878 Holmes entrance facing courtyard 637-9882 Edwards left of room 100, left 637-9882 Edwards left of room 100, right 637-9886 Faculty Office Building entrance 637-9891 Bramley lobby, left 637-9896 Tuttle North 2nd floor near pool 637-9900 McLean lobby
Location of Trouble:
Building:	Room:
________________________ Other Albert Brown Building-25 Allen Administration Building-56 Benedict Hall-28 Boiler House (EH)-97 Boiler House (LS)-98 Bramley Hall-40 Briggs Hall-41 Brockway Dining Hall-37 Burlingame House-18 Chapman Service Center-35 Commissary Building-36 Cooper Hall-51 Dailey Hall-26 Dobson Hall-29 Drake Memorial Library-55 Educational Opportunity Center-99 Edwards Hall-13 Gordon Hall-31 Harmon Hall-30 Harrison Dining Hall-38 Hartwell Hall-1 Hazen Hall-11 Holmes Hall-14 Lathrop Hall-7 Lennon Hall-21 MacVicar Hall-20 McFarlane Hall-27 McLean Hall-19 MetroCenter-124 Morgan Hall-1-8A Morgan Hall-2-8B Morgan Hall-3-8C Mortimer Hall-42 Neff Hall-8 Perry Hall-39 Rakov Center-23 Seymour College Union-22 Smith Hall-12 Thompson Hall-9 Tower Fine Arts Center-32 Tuttle North-53 Tuttle South-52 Welcome Center-106 Community Center–130 Townhome Building 1–131 Townhome Building 2–132 Townhome Building 3–133 Townhome Building 4–134 Townhome Building 5–135 Townhome Building 6–136 Townhome Building 7–137 Townhome Building 8–138 *	*
Please insert the date the problem started:	Please insert the time the problem started
	_______ 12:00AM 12:30AM 1:00AM 1:30AM 2:00AM 2:30AM 3:00AM 3:30AM 4:00AM 4:30AM 5:00AM 5:30AM 6:00AM 6:30AM 7:00AM 7:30AM 8:00AM 8:30AM 9:00AM 9:30AM 10:00AM 10:30AM 11:00AM 11:30AM 12:00PM 12:30PM 1:00PM 1:30PM 2:00PM 2:30PM 3:00PM 3:30PM 4:00PM 4:30PM 5:00PM 5:30PM 6:00PM 6:30PM 7:00PM 7:30PM 8:00PM 8:30PM 9:00PM 9:30PM 10:00PM 10:30PM 11:00PM 11:30PM *

If Possible please explain the problem
Dial tone	Static/Line Problems
No dial tone.	I can hear static on the line.
No dial tone; buttons on the telephone set are lit.	The other person hears static on the line.
Constant busy dial tone.	Telephone calls are cutting in and out.
One Way Audio	Not Ringing
Hard for other person to hear me.	Does not ring.
Hard to hear person on other end of call.	Does not ring, calls forwarded to voicemail.
Equipment Problems	Dialing Problems
Telephone set physically damaged.	Dialing one number, but reaching the wrong number.
Wall jack physically damaged.	Can't make long-distance calls.
Handset cord physically damaged (curly cord).	Can't make local calls.
Buttons on telephone set are stuck.
Telephone Features Not Working	ACD Problems
Call Forward	Calls not going to the queue.
Call Pickup	Phone automatically placed in "Make Set Busy" mode .
Conference	Unable to place phone in "Not Ready" or "Make Set Busy" mode.
Group Call	Unable to log into the queue.
Message Waiting	Display not working.
Ring Again	Problem with headset. (please check batteries)
Speed Call	Keeps dropping calls.
Transfer

Additional Information and Comments:

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