Telecommunications Department

ACD Telephone Line Programming Request Form

ACD line programming requests are usually completed with seven to ten business days.
All programming on ACD sets takes place outside of normal business hours.

The cost of an ACD Phone Line Programming Change is $45.

Hours of Operation 8:00 am - 4:30 pm, Monday - Friday.
*Summer/Winter break hours are 8:00 am - 4:00 pm

Contact Information






Programming Information







Mouse over features for more information.
Feature Add Telephone Feature Remove Telephone Feature Clear
Message Waiting
Conference
Caller ID
Call Forward
Call Pick-Up
Hunting
Ring Again
Transfer
Auto Dial (Digital Only)
To change the phone lines that appear on your multi-line phone, please fill out the section below.
Line Line Extension Ringing and Blinking Blinking Only Remove Extension Clear
Line 1
Line 2
Line 3
Line 4
For Agent and/or Supervisor set features, fill out the section below.
Agent Set
Feature Add Telephone Feature Remove Telephone Feature Clear
Answer Supervisor Key
Display Queue
Supervisor Set
Feature Add Telephone Feature Remove Telephone Feature Clear
Observe Agent
Ring Agent
Display Queue
Night Service Control Key
Display Agents Key
Supervisor Extension (If this agent appears on a supervisor's phone)

Please Note: There will be an additional charge of $21, if the agent appears on a supervisor's phone.

Additional Information