Telecom

Telecommunications Department

Hours of Operation 8:00 am - 4:30 pm, Monday - Friday.

*Summer/Winter break hours are 8:00 am - 4:00 pm


Administrative or Service Agencies


Telephone Line/Equipment Repair Form


Telephone and Telephone line repairs will be completed within 2 business days of the request receipt.

No charge unless you submit a repair request and the problem turns out to be that your equipment is not set up properly (i.e. - cable plugged into jack, power supply plugged into a working outlet or power strip). This charge will be $25/hour.


Contact Information
Your Name: Working Contact Telephone #: Your Email Address:
* * *

Billing Information
Your Department If Account is not listed enter below:  
*

Repair Information
Please fill out one of the following two options. *
You are reporting trouble on telephone number (4 digit ext.) You are reporting a Frontier payphone in trouble:  
 
Location of Trouble:
Building: Other Location: Room:
* *
Please insert the date the problem started: Please insert the time the problem started
*
If possible, please select the related problems below.
Dial tone Static/Line Problems  
No dial tone. I can hear static on the line.  
No dial tone; buttons on the telephone set are lit. The other person hears static on the line.  
Constant busy dial tone. Telephone calls are cutting in and out.  
One Way Audio Not Ringing  
Hard for other person to hear me. Does not ring.  
Hard to hear the person on the other end of the call. Does not ring, calls forwarded to voicemail.  
Equipment Problems Dialing Problems  
Telephone set physically damaged. Dialing one number, but reaching the wrong number.  
Wall jack physically damaged. Can't make long-distance calls.  
Handset cord physically damaged (curly cord). Can't make local calls.  
Buttons on telephone set are stuck.    
Silver Satin Cord Damaged (cord from wall to phone).    
Display screen not working.    
Telephone Features Not Working Queue Problems  
Call Forward Calls not going to the queue.  
Call Pickup Phone automatically placed in "Make Set Busy" mode.  
Conference Unable to place phone in "Not Ready" or "Make Set Busy" mode.  
Group Call Unable to log into the queue.  
Message Waiting Queue display not working.  
Ring Again Problem with headset. ( please check batteries )  
Speed Call Keeps dropping calls
Transfer    

Additional Information and Comments:


If you would like a copy of this request for your records, please print this page before you submit the form. Use the print button below.


* Required Information: This form can not be submitted without the required information.