Troubleshooting

If your problem is not listed here, or is not resolved by following these
steps, please submit a service request form..

a picture of Laurie Smith

No Dial Tone
Check This...	Solution
Is the phone line cord plugged securely into both the wall and the phone?	If not, plug both ends in securely. You should hear and feel a click or snap as the cord is inserted into the outlet.
Is the phone line cord damaged or cut?	If yes, you will need to replace the phone line cord. These can be purchased on our website.
Is the phone line cord plugged into the data jack?	If yes, unplug it from the data jack and plug it into the voice jack.
Is the handset cord(curly cord) securely plugged into the handset	If no, push the handset cord into both the handset and phone.

Line Noise or Static
Check This...	Solution
Is the phone line cord plugged securely into both the wall and phone?	If not, plug both ends in securely. You should hear and feel a click or snap as the cord is inserted into the outlet.
Is the phone line cord damaged or cut?	If yes, you will need to replace the phone line cord. These can be purchased on our website.

PBN Does Not Work
Check This...	Solution
Has your PBN been activated?	Click here for information on activating your PBN
Did you press the wrong key?	Try entering your PBN again.
Has your last bill been paid?	If not, you will need to pay your bill to be reconnected.

The College at Brockport

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Troubleshooting