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Troubleshooting

No Dial Tone

Check This Solution
Is the phone line cord plugged securely into both the wall and the phone? If not, plug both ends in securely. You should hear and feel a click or snap as the cord is inserted into the outlet.
Is the phone line cord damaged or cut? If yes, you will need to replace the phone line cord. These can be purchased on our website.
Is the phone line cord plugged into the data jack? If yes, unplug it from the data jack and plug it into the voice jack.
Is the handset cord(curly cord) securely plugged into the handset? If no, push the handset cord into both the handset and phone.

Line Noise / Static

Check This Solution
Is the phone line cord plugged securely into both the wall and phone? If not, plug both ends in securely. You should hear and feel a click or snap as the cord is inserted into the outlet.
Is the phone line cord damaged or cut? If yes, you will need to replace the phone line cord. These can be purchased on our website.

PBN Not Working

Check This Solution
Has your PBN been activated? Click here for a guide
Did you press the wrong key? Try entering your PBN again
Has your last bill been paid? If not, you will need to pay your bill to be reconnected

No Caller ID / Message Waiting Light

Check This Solution
If you have an analog phone - is the power supply plugged into your phone and into a working jack? If not, plug both ends in securely. If yes, you will need to order a new phone. These can be purchased on our website.
If you have a digital phone - is the phone cord plugged securely into both the wall and the phone? If no, please plug both ends in securely. If yes, unplug the cord from the phone, count to 10 and plug it back in.

Fax Machine Not Working

Check This Solution
Is the phone line plugged into the fax machine and the correct wall jack? If not, plug both ends in securely. If yes, unplug the phone line and turn off fax machine. Count to 10 and then plug the phone line back into the fax machine and turn the power on.

Problem Not Solved? Extra Assistance

If your problem is not listed here, or is not resolved by following these steps, please submit a service request form.

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