A. GENERAL RULES
These rules are general guidelines; your supervisor may have additional requirements. They promote good work habits and the best service possible to our students.They are also rules that will be found in most work places and learning them will benefit you in the future.
1. Dress in a manner appropriate to a public office. Most students do not have the means to be wearing professional office clothes; however, clean clothing in good condition is appropriate. Departments may have other requirements or limitations on student appearance. Discuss this with your supervisor.
2. Social interaction in the office should be kept to a minimum. Discussing your personal life should not be done while someone is waiting for assistance. Although your workplace may be open for student use, refrain from inviting your friends to stop by for a chat. If friends are using the services, keep your interaction professional.
3. Personal phone calls cannot be made from the workplace without the permission of your supervisor. Also, the office number should not be given as an alternate place for people to reach you if you are not home. (For example, do not list the office number on credit applications, at repair shops, etc.)
4. Computers in the office are not for personal use (E-mail, writing papers, Internet searches, instant messaging, etc.).
5. Breaks: Per NYS Law, you must take a 30 minute unpaid break if you work a shift of six hours or longer. The break must be shown on your timecard. Eating and drinking on the job is discouraged. There are places available in each building for taking a lunch break, if necessary. Shorter breaks (of up to 15 minutes) may be paid if it is the department's policy to give these breaks to regular employees.
6. Use discretion when interrupting professionals, secretaries, or workshops/meetings in progress. Usually a closed door means do not disturb. When in doubt, ask how a person prefers you to handle this situation.
7. Consider all office information/communication confidential! Avoid inappropriate public discussions about students, alumni or college policies. Disclosure of confidential information to sources outside of the office will be cause for dismissal.
8. Agree to a work schedule and keep it. Be on time for work. Call with as much advance notice as possible if you are unable to be in when scheduled (and have a good reason why). If you need a day off, schedule it well in advance.
Finally, please remember that this is a job. Performance is expected and will be evaluated. Your supervisor may recommend a pay raise each semester based on your performance. Your supervisor and co-workers also may someday be a source of letters of reference.
The NYS Department of Labor also points out that "the employer can fire an employee for any reason, or no reason, without legal recourse, just as the employee is equally free to end employment relationship at any time." Your best performance and your best reliability are your best job security.