Students taking online courses in- and out-of-state have multiple options to file a complaint. Students should first attempt to resolve complaints with the campus from which they are taking the course.
NY State Residents
In the event grievance procedures have been followed and all avenues of appeals exhausted and documented, and the issue remains unresolved, it is the right of a New York State resident to file a complaint with the New York State Education Department's Office of College and University Evaluation. Students may also contact the College’s accrediting agency, the Middle States Commission on Higher Education.
Non-residents of NY
Students residing outside of New York State may file a complaint about The College at Brockport in their home state by referring to a list of state agencies as developed and updated by the State Higher Education Executive Officers (SHEEO) Association in compliance with federal Department of Education State Authorization regulations.