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Program Questions

Why might someone take a course online?

What does the online classroom look like?

How will I interact with other students and my instructor?

What online courses/degree programs are offered?

Do you offer online courses year round?

How many credits may I take each term?

How much time should I devote to my online course?

How often can I login and work on my online course?

Do I have to sign on at one particular time? Or place?

Is there an attendance policy for online courses?

Is there tutoring available?

Registration and Records Questions

What is the schedule for online courses?

How do I register, add, drop, or withdraw an online course?

How do I find out whether or not a specific course is still accepting students?

How do I get an enrollment verification?

How do I determine my student ID?

How do I find my advisor?

Will I be able to transfer the course credits to my degree program?

How do I request my transcripts?

Finance Questions

How much does an online course cost?

Can I get financial aid for online courses?

How do I get certified for Veteran Benefits?

Technical Questions

What are the technical requirements/do I need a computer?

How do I sign in/get my online course materials?

Do you offer any virtual training for taking online courses?

Do I need to be an experienced internet/computer user?

What if I delayed getting online and my login is not working?

Program Questions

Why might someone take a course online?

Here are the top reasons students tell us they choose an online course:

  • Online courses provide students and faculty with an innovative way to learn and teach asynchronously (i.e., from anywhere, 100% online).
  • Online courses provide you with flexible options for achieving your academic goals.
  • The online classroom is typically a more active learning environment. Students must work proactively to acquire information. Through interaction and participation, you will take an active role in course material and delivery.

What does the online classroom look like?

We use Blackboard for our learning management system. This is where you can log into your classroom. There you can get assignments, interact with faculty and peers, reply to message boards, and more.

Our courses are created in partnership with our faculty and our instructional designers to ensure a learning experience that is tailored to the subject matter and the expected learning outcomes. We approach the development of our online courses very seriously, so that they mirror the exact same quality content as you would expect on campus.

There is no such thing as a typical online course; each course can look different. To see what the Blackboard learning management system looks like, check out the Open SUNY Student Orientation.

How will I interact with other students and my instructor?

We strive to provide a variety of mainstream technology tools so that you can interact easily with other students and your instructor and continue to use these same tools in your workplace. These include Skype, Blackboard Collaborate, email, and discussion forums

What online courses/degree programs are offered?

We offer a variety of courses online. In addition to individual course offerings, the College at Brockport offers a number of online graduate degree and certificate programs. You can read about our graduate online programs here:

Do you offer online courses year round?

Yes! We offer online courses in the traditional fall and spring terms as well as online courses during the winter session (Dec-Jan) and in the summer session (May-Aug). Course dates vary and are listed in the course schedule. Taking courses in the winter and summer sessions is a great way to catch up or get ahead on your degree program!

How many credits may I take each term?

Credit loads vary by class status and term. You can determine your credit load here.

How much time should I devote to my online course?

Typically, students should plan on 3-4 hours of work per week per credit hour. For a 3-credit course, you should set aside 9-12 hours per week. While course requirements vary, you should also plan on interacting in your course several times during the week. Many students find that scheduling times during the week to focus on course work helps them to manage the workload and be successful in their studies.

How often can I login and work on my online course?

In general, you can access your course seven days a week. There may be times when the system cannot be accessed due to maintenance, notice of these service interruption periods is posted on the Blackboard access page.

Your instructor will provide a course schedule for you to follow along with dates and deadlines for assignments. You will want to follow this closely to allow yourself ample time to complete assignments.

Do I have to sign on at one particular time? Or place?

If your course has an assigned time for meeting online, this will be indicated by the type of course (Combined or Hybrid). Check your syllabus for specific dates. If you are still unsure, contact your professor.

Is there an attendance policy for online courses?

Depending on the type of online course, you may have an assigned time to be logged in to the Blackboard Learning Management system. You should review your syllabus for details on attendance for your course. If you have questions, contact your professor.

Is there tutoring available?

We recommend these helpful online resources . In addition, the Student Learning Center offers Remote Writing Assistance for online and off campus students.

Registration Questions

What is the schedule for online courses ?

You can access the course schedule through Banner. Select the term for which you want to register first. Select the type of instructional method you prefer for online learning.

100% Online (ASY)- Asynchronous learning activities(completed independently)

Combined Online (ASY/SYN)- Course combines asynchronous (completed independently) and synchronous (scheduled online activities) learning activities

Hybrid (HYB)- course activities include online and face-to-face meetings

Synchronous (SYN)- face to face courses that offer streaming online attendance

How do I register, add, drop, or withdraw an online course?

You can find step by step instructions to register or add a course online here.

To drop a course online, follow the instructions here.

How do I find out whether or not a specific course is still accepting students?

When looking at the course schedule, take note of the columns labeled Cap, Act, and Rem. These represent the total number of spots in the class (Cap), the number of students currently registered (Act), and the number of open spots in the class (Rem). If the Rem is more than 0, the course has seats available. If you are interested in registering for a class that has special restrictions or it is after the registration deadlines, contact Office of Registration and Records.

How do I get an enrollment verification?

Complete the Information Request form and submit to the Registration and Records office. Due to FERPA regulations, verifications can only be mailed.  For more information contact the Office of Registration and Records.

Finance Questions

How much does an online course cost?

The Office of Student Accounts maintains the current schedule of tuition and fees. You can view the full schedule here.

Can I get financial aid for online courses?

You may qualify for financial aid. To learn more about financing your education, visit the Financial Aid Office website.

How do I get certified for Veteran Benefits?

You should submit for a form to request to certify for VA Educational Benefits (form T13). Access the form and read more from the Veteran Affairs Office.

Student Records Questions

How do I determine my student ID?

Your student ID is also referred to as your Banner ID. You should have received this number during the application process. However you can easily locate it again by following these simple steps:

  1. Go to brockport.edu
  2. Click on “Quick Links” in the top right hand corner
  3. Click on “Web Banner”
  4. Enter your social security number as your user ID
  5. Enter your 6-digit birth date as your PIN in MMDDYY format (i.e. July 6, 1987 = 070687)
  6. Click Login. (You will be directed to create a new PIN)
  7. Once you are logged in, click on “Personal Information” and then click on “Get Your Banner System ID”. Your nine-digit Banner '800' ID number will show. Note: Once you have obtained your Banner ID number, you should use it instead of your Social Security Number for security purposes when accessing Web Banner.

How do I find my advisor?

You can see who your advisor is in Degree Works. For more information visit Academic Advisement.

How do I request my transcripts?

Requests for official transcripts must be ordered online. Visit the Office of Registration and Records for instructions.

Will I be able to transfer the course credits to my degree program?

The College at Brockport awards transfer credit for course work completed at institutions accredited by the Middle States Association of Colleges and Schools and other such regional accrediting bodies. Evaluation of transfer credits can be finalized and transfer credits awarded only after final and official transcripts from each credit source (such as college transcripts, test scores, or military documents) have been received by the College. We suggest you review the Transfer Credit Policies and Regulations for detailed information. Or you can contact Academic Advisement for specific questions.

Technical Questions

What are the technical requirements/do I need a computer?

To take online courses at Brockport, you should have access to a computer with a high speed, broadband or DSL internet connection. Dial-up connections are not recommended, due to the nature of downloading and viewing rich media. You should also be using an internet browser that is supported by the Blackboard Learning Management System.

Do I need to be an experienced internet/computer user?

You should have some computer experience to help you be successful in taking an online class. You can assess your current skill level and get experience to help you improve through the Open SUNY Readiness Guide

How do I sign in/get my online course materials?

You will access your course through Blackboard, our learning management system. You will need your Net ID and password to log in.

Who can I contact about a technical problem?

Blackboard support is being provided by the Open SUNY Help Desk. If you encounter any issues with your course on Blackboard, you can contact the Help Desk at: 585-395-5151, option #6 or by visiting: http://open.suny.edu/help

Visit the College at Brockport Help Desk for more tech support options.

What if I delayed getting online and my login is not working?

First, you should contact the Help Desk for assistance in resetting your log in. You can contact the Help Desk 24/7 at 585-395-5151 option 1.

If you are not able to resolve your issue immediately, you should contact your professor to inform him of your difficulty and when you expect to receive a response from the Help Desk. Your professor can provide further instruction on completing course work until you are able to access the system.

Do you offer any virtual training for taking online courses?

Yes we do! We offer online orientation to help students get familiar with using the Blackboard Learning Management System. Click the link below to learn how to use various features and what to expect when taking an online course:

Open SUNY Student Orientation

Other

Need help figuring it out?

Call us. The staff is available 8:30 am - 4 pm, Monday - Friday, 607 Allen Administration Building, (585) 395-2900. We are happy to help!

Last Updated 8/13/18

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