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Job Title: CEO
As CEO, Ms. Gaines has built CRFS into a highly successful and respected industry leader offering a full range of claims management solutions. From its inception in 2002, she has been instrumental in growing the company from just one employee to over 500, while servicing numerous clients throughout the United States. With over 27 years of default and claims industry experience, she brings a wealth of knowledge and insight to the post foreclosure mortgage claim filing industry. She regularly attends industry conferences, and is often asked to speak on various panels, including those responsible for the development of claims standards & procedures for the industry.
Ms. Gaines is the MBA Chair for the FHA Claims Committee and established a Claims Working Group with the MBA to create better communication and partnership with Servicers and HUD. She also sits on the FHA Property Preservation Working Group Committee.
Prior to starting CRFS, Ms. Gaines held management roles at Washington Mutual, North American Mortgage, Dime Savings Bank and Anchor Mortgage Services. She is an active member of the Mortgage Bankers Association, Mortgage Action Alliance, and National Association of Mortgage Field Services as well as on the board of directors and co-chairs the allocation committee of the United Way of Orleans County, NY.