FAQs

Healthcare FAQs

• Why is it important to fill out the Daily Symptom tracker?

  The Daily Symptom tracker is a self-check for possible symptoms of COVID-19.

  All students coming to campus for any reason MUST complete the Daily Symptom tracker seven days a week.  Faculty and staff may ask to see your tracker results to assist in maintaining a healthy campus.

  If you have had an exposure to COVID-19, travelled, or are having symptoms, report that on your Daily Symptom tracker and a Health Center staff will call you to discuss and make a plan with you.

• What are the symptoms of COVID-19 and how is the virus spread?

  Symptoms may be flu-like, ranging from mild to serious, and include fever, cough, and/or difficulty breathing, loss of taste and smell and diarrhea. Person-to-person spread is occurring through respiratory droplets from coughing/sneezing or via touch from contaminated surfaces.

  Students who experience significant cough, pain and or pressure in in your chest, worsening of chronic asthma symptoms, fever that lasts more than 2-3 days, dizziness, and/or dehydration should be evaluated.

  If symptoms are severe and urgent assistance is needed, contact the Hazen Student Health Center and/or University Police on campus 585-395-2222 or 9-1-1 if off campus.

  To help prevent the spread of respiratory viruses:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Physically distance 6 feet from others and wear a mask or face covering any time you cannot stay physically distanced.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Clean and disinfect frequently touched objects and surfaces.

  If you are ill with a cough, it is a good idea to wear a mask to avoid sharing your germs with others. If one is not available, cough or sneeze into your elbow, shoulder, or a tissue. Wash your hands immediately after disposing of your tissue.

  The virus is being tracked by the Centers for Disease Control (CDC) and the World Health Organization (WHO). The CDC has a global map of confirmed Coronavirus cases, and Johns Hopkins University offers an interactive map and dashboard.

• What if I am diagnosed with COVID-19? 

  The Health Center and/or Monroe County Department of Public Health (MCDPH) will contact you to discuss your symptoms and provide you information regarding isolation as well as make sure you have the resources you need. They will also obtain a list of others you may have been in close contact with.

  It is very important to stop the spread of COVID-19:

  • You must notify those you have been in close contact with, unmasked for 15 minutes or longer.
  • Those contacts will need to quarantine and self-monitor for symptoms of COVID-19.
  • It is also important that you share with the MCDPH and/or the Health Center, those whom you have been in contact with so they can be officially notified of their exposure. Your name is not shared.

  Isolation is used to separate people infected with the virus (those who are sick with COVID-19 and those with no symptoms) from people who are not infected. People who are in isolation should stay home until it’s safe for them to be around others. In the home, anyone sick or infected should separate themselves from others by staying in a specific “sick room” or area and using a separate bathroom (if available).

  If you are a residential (on campus student) you will move from your residential hall to our campus isolation housing. You will be contacted daily and supported by health center nursing staff. Meals will be delivered and facilities will assist with laundry and garbage disposal. The rooms are equipped with a TV, microwave and refrigerator, as well as bed linens.

  Students wishing to go home after consultation with family may choose to go home with a private vehicle, no public transportation can be used.

  Off campus students will self-isolate at their off campus housing.

• Why am I being asked for my “close contacts” after a COVID-19 diagnosis?

  Contact tracers will reach out to all individuals determined to have had a close contact with a COVID-19 positive individual in order to notify another person of the need to monitor for symptoms and possibly isolate or quarantine. It is very important to share all close contacts to protect the contact and the public and to assist in stopping the spread of COVID-19.

  What is a Close Contact?

  In general, a close contact is determined using a combination of the following criteria.

  The contact lasted 15 minutes or longer, along with one or more of the following:

  • There was a physical distance of less than 6 feet.
  • Face masks were not worn during a portion of the contact.
  • The contact occurred within 48 hours prior to symptom onset or the date of the positive test

  Examples of possible close contacts:

  • Dining together
  • Living together
  • Having an extended conversation, while not wearing masks
  • Physical contact, such as hugging or kissing
  • Driving in a car together

  Examples that are not typically close contacts:

  • Passing in the hallway
  • Working in the same building
  • Having a short conversation, wearing masks, and 6 feet apart
  • Being in a classroom together, if that classroom is adhering to physical distancing practices or additional engineering controls such as:
  • Plexiglass barriers have been installed between spaces where 6 feet cannot be maintained, and everyone is wearing masks
• What if my roommate or suitemate is diagnosed with COVID-19?

  If a student’s roommate and/or suitemate gets sick with COVID-19, they will be contacted, screened for Covid-19, and tested, if determined necessary by Hazen Health Center.

  Hazen Health Center will determine whether or not they need to isolate and/or quarantine. If it is determined that they need to isolate and/or quarantine, students need to go home. Students and families will need to arrange private (not public) travel back home as soon as possible. In the rare instance that students cannot go home (for example, if they are international students) they will isolate and/or quarantine on campus.

  Residential students may need to move to our on campus quarantine hall to maintain their quarantine.

  Students choosing to quarantine at home may do so after consulting with their families, and must leave campus and drive home in a private vehicle, no public transportation is allowed.

• When should I seek emergency care?

  Look for emergency warning signs for COVID-19. If someone is showing any of the following signs, seek emergency medical care immediately: 

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake
  • Bluish lips or face

  *This list is not all possible symptoms. Please call your medical provider for any other symptoms that are severe or concerning to you.

  Call 911 or call ahead to your local emergency facility: Notify the operator that you are seeking care for someone who has or may have COVID-19.

• What supplies should I bring to Brockport in case I get sick?

  • Mandatory: a face covering or mask

  • Disposable or digital thermometer

  • Disposable tissues

  • Hand sanitizer (at least 60% alcohol)

  • Fluids such as tea, water, packets of Gatorade, packets of ramen noodles or chicken soup and juice

  • Salt for salt water gargling for sore throat

  • Honey—alone or mixed in tea for sore throat and coughs

  • Acetaminophen (Tylenol) and/or Ibuprofen (Advil, Motrin) for fever and aches. Follow dosing guidelines carefully to avoid excessive amounts.

  • Pseudoephedrine (Sudafed—you need to ask for at the pharmacy counter, not Sudafed PE), for nasal congestion

  • Anti-diarrheal medications like Pepto-Bismol

  • Prescription medications, including inhalers and nebulizers

  • A copy of your health insurance card

  The Student Health Center recommends that students be prepared for the possibility that they may be confined to their rooms or apartments for a period of time (isolation or quarantine:
  

  • Food sufficient for 2 weeks if living off campus

  • Residential students will have meals provided by Dining Services.

• I am immunocompromised. What should I do?
  • Discuss with your provider the safest plan for college attendance, online classes versus in person classes.
  • Make sure the health center has your up to date medical information.
  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Practice social distancing
    
    • If you must leave home, avoid other people as much as possible by practicing social distancing. Maintain a distance of at least 6 feet (2 meters) between you and people outside your household.
    • Avoid large gatherings or places where people congregate.
    • Have supplies, food, and medicine delivered to your home.
  • Cover your mouth and nose with a cloth face covering when around others to protect other people in case you are infected, and ask others to do the same.
  • Clean AND disinfect frequently touched surfaces. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
• Does the Hazen Health Center offer COVID-19 testing? 

  Students with Symptoms:

  • Due to testing restrictions in the greater Rochester area, including the availability of laboratory processing, testing in Hazen is limited to symptomatic students.
  • Students concerned about COVID-19 are encouraged to call the Health Center to assess their risk and direct them to the appropriate place for care. 

  COVID-19 contacts or asymptomatic students:

  • Please seek testing from one of the several area testing sites
  • Pool testing:
    • Pool testing is a salvia based surveillance screening for COVID-19.
    • Pool testing is conducted when students return to campus.
    • All students will be randomly selected and regularly tested throughout the semester.
    • There is no charge for this test, costs are covered by the college.
    • Students will be notified of their result within 24-48 hours after testing.
    • Pools include as many as 12 students.
      • Students in a positive pool will have their individual sample PCR tested.
      • Students need to supply medical insurance information to cover the cost of the individual PCR testing.

  Any questions on pool testing can be emailed to: pooltesting@brockport.edu

• Does the Hazen Center for Integrated Care offer tele-health and tele-counseling?
  Yes, both the Health and Counseling Center are able to provide tele-health and tele-counseling for students residing in New York State. Tele-health or tele-counseling visits can be scheduled by calling (585) 395-2414, Monday-Friday 8am-4pm.

  More information on Hazen Center for Integrated Care services

• What if I need Counseling Services when I am not on campus or the Counseling Center is closed?

   Emergency/ Urgent Counseling Resources

  • Crisis Text Line: Free, 24/7, confidential. Text “Got5U” to 741-741.
  • Lifeline: (585) 275-5151
  • RESTORE (sexual assault hotline): 1-800-527-1757
  • Willow Domestic Violence Center: (585) 232-5200
  • On Campus:  University Police: (585) 395-2222
  • Off Campus:  911

  Campus Resources

  • Student Health Center: FoneMed - After Hour Nurse Advice Line:  (585) 395-2414, Option #1.

  More information on Counseling Center Services

• Has SUNY Brockport had any positive cases for COVID-19?

  Yes. You can monitor the SUNY COVID-19 dashboardfor the most up to date information.

  • A residential student who tests positive will be isolated and closely monitored by Monroe County Department of Public Health and Hazen Student Health Center.
  • A student who has tested positive and lives off campus would be isolated and monitored by their physician, Monroe County Department of Public Health and/or Hazen Student Health Center.
• Can SUNY Brockport provide information about students, staff or faculty that have tested positive?

  No, all medical information is confidential.

  For current numbers of positive faculty, staff and students, visit the Brockport COVID-19 Dashboard

• What is the difference between isolation and quarantine?
  Quarantine is used to separate and restrict the movement of well persons who may have been exposed to a communicable disease to see if they become ill. Isolation is used to separate ill persons who have a communicable disease from those who are healthy. 
  
  More Information about Isolation & Quarantine
• How long does isolation last?
  • If a person tests positive or has symptoms consistent with COVID-19, isolation will last a minimum of ten days.
  • To end isolation, a student must be free of fever, without taking any fever-reducing medicines, for 72 hours.
  • For residential students, Hazen Health Center staff will provide guidance regarding the completion of isolation. 

  More Information about Isolation & Quarantine

• What do people in quarantine (COVID-19 exposure, not ill) do?
  • Self-temperature checks, twice daily and monitor for fever.
  • Monitor for symptoms of COVID-19 including: congestion, cough, body aches or trouble breathing.
    • Notify Hazen Health Center or your provider if symptoms develop.
  • Shelter in place and avoid contact with others. Maintain at least 6 feet away from others.
  • Regular cleaning of shared spaces and surfaces, such as bathrooms, kitchens and doorknobs.
  • Students may continue classes virtually.
  • Do not take public transportation, taxis, or ride-shares.
• WIll people who may have come into contact with a person that tested positive be notified?
  Notification will be from the Monroe County Department of Health and or the Student Health Center. Those in close contact would be asked to quarantine.
• What is Brockport doing for students in quarantine or isolation?

  • Residential students will move to the designated quarantine/isolation hall to decrease exposure to others.

  • Dining Services will supply meals to students.

  • Facilities has increased cleaning and will assist with laundry and garbage disposal for students.

  • Students in quarantine or isolation are required to maintain strict physical separation from the Brockport campus and surrounding community. Students may continue with classes virtually or online if they feel well enough.

  More Information about Isolation & Quarantine

• If I have health questions, who can I reach out to?

  Questions about Daily Symptom Tracker:

  All students should complete the Daily Symptom tracker each day including any student who feels ill, has any medical neds or to report recent contacts or travel.

  Hazen Health Center staff will call you, seven days a week, to discuss your situation.

  Questions for Hazen Student Health Center:

  Students may call the Health Center at 585-395-2414, 24 hours a day.

  • After Hazen is closed and on weekends, Fone-med after-hours service will respond.
  • If you need to be seen, you may self-schedule your appointment through My Hazen or call and schedule an appointment. Walk in hours have been suspended to ensure safety.

  Primary Care Provider:

  Your health professional will provide guidance about where best to seek care.

Pooled Testing FAQs

SUNY Brockport is committed to the health and safety of our campus community. In an effort to monitor for the presence of SARS-COV-2 (COVID 19) in our student population, we are conducting pool testing. This will allow us to quickly identify and address potential outbreaks within our student populations. 

Pool Testing FAQs & Additional Information 

Face Coverings FAQs

• I am not able to wear a face covering due to a medical or other health condition.  What should I do?

  Employees who are unable to wear face coverings due to a medical or other health condition should consult with Human Resource Services to discuss reasonable accommodations.

  SUNY Brockport is dedicated to providing effective, reasonable accommodation for individuals with disabilities. To identify and implement such accommodation, the College engages in an “interactive process,” in which the College and individuals with disabilities who request accommodations work together to reach an appropriate outcome. The Affirmative Action Officer is responsible for working with qualified individuals with disabilities to arrange changes in the work environment or procedures, which enable an individual with disabilities to experience equal employment opportunities. Employee completes the Employee Request for Disability-Related Reasonable Accommodation Form and submits to the Affirmative Action Officer.

  Students who are unable to wear face coverings due to a medical or other health condition should consult with Student Accessibility Services to discuss reasonable accommodations.

  SUNY Brockport is dedicated to providing effective, reasonable accommodations for students with disabilities. To identify and implement such accommodations, the College engages in an “interactive process,” in which the College and students with disabilities who request accommodations work together to reach an appropriate outcome.   Student Accessibility Services is responsible for working with eligible students with disabilities to arrange changes in the College environment or procedures which enable students with disabilities to experience equal access to educational opportunities. Students who wish to register with Student Accessibility Services to obtain accommodations must complete the confidential registration form and submit eligibility documentation. Students who are already registered with Student Accessibility Services, who wish to request a reasonable accommodation due to a medical condition that make wearing a face mask or covering impossible, must complete and submit the Reasonable Facial Covering Accommodation request form.

• Can I remove my face cover to take a drink or eat?

  Individuals may lift their face covering to take a drink and then replace it afterward.

  When eating on campus, you should wear your face covering until you are ready to eat and then replace it afterward. Individuals should not sit facing one another unless a physical barrier is present.  Staff are encouraged to take food back to their office area or eat outside, if this is reasonable for your situation.  If you are eating in your work environment (break room, office, etc.), maintain 6 feet distance between you and others. Individuals should not sit facing one another. Only remove your face covering in order to eat, then put it back on.

  In classrooms, eating is prohibited.  Individuals my lift their face covering to take a drink in the classroom.

  Drinking water fountains are available on campus for filling bottles.  Individuals should not put their mouth on the mouth piece of the drinking water fountain.

• Do I need to wear a face covering in a campus vehicle?

  When operating the vehicle alone, individuals do not need to wear a face covering.

  When on public transportation, all individuals must wear a face covering, including the driver.

• Is a face covering required when behind a physical barrier in my office space?

  Yes. The only situations in which a face covering is not required is if you are alone in an enclosed space (i.e., walls and a door) or in a classroom behind a physical barrier and all other individuals in the space are seated.  

Social Distancing and Cleaning FAQs

• Do I need to stay 6’ from others if I am wearing a face covering?
  Yes, all individuals should remain 6’ from one another to the extent possible.  Face coverings are not a substitute for social distancing.
• What is the difference between cleaning and disinfection?
  Cleaningwith soap and water removes germs, dirt, and impurities from surfaces. It lowers the risk of spreading infection. Disinfecting kills germs on surfaces. By killing germs on a surface after cleaning, it can further lower the risk of spreading infection.

Last Updated 1/14/21