Letter to Parents & Families of Residential Students

August 18, 2020

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Dear Parents & Families:

SUNY Brockport and the Office of Residential Life/Learning Communities are excited to welcome your student to their new home on campus! The health and safety of our campus community is our top priority. Communication and transparency are important and SUNY Brockport knows parents and families are essential partners in student success. Please see important information below, and within the attached links, and on the Parent Resource site to ensure a smooth arrival, move-in and successful Fall 2020 semester!

Health, Safety & Communication

  • Messages sent to a parent/guardian email will relate to important notifications and/or updates to on campus housing. You are receiving this email because it was submitted when your student completed their housing application. This email address can be updated at any time by your student signing into the housing portal and clicking “Student Information” on the left-hand navigation. We will primarily communicate directly with your student, but the email addresses will generally be used to share periodic updates.
  • SUNY Brockport takes pride in providing a safe environment for our students to succeed. The Eagle Guardian App is a state-of-the-art safety app that allows students to turn their cell phone into a safety device. Parents and students should download the FREE Eagle Guardian safety app to check in with family, friends, University Police, or others you trust to help you stay safe both on and off campus.
  • Today (August 18) your student received an email reminder of what they need to do before arriving back to campus this fall. Please visit our College-Wide Communications page for copies of student communication, ongoing updates and resources.
  • Student should be communicating with their roommate/suitemates proactively. This is called the “Eagle2Eagle.”
    • Here is a great resource for students to use to talk to your roommate(s) about important questions and get on the same page about COVID-19
    • Students with roommates are expected to go over each of these items with the roommate, take a photo of their completed Eagle2Eagle document and upload it to the housing portal.

Fall 2020 Move-In and Welcome Week

  • Checklist of what residential students need to do before arriving to campus.
  • What students and their guest need to do when they arrive to campus for move-in.
  • Students are allowed 1 guest to assist them during the move-in process. That 1 guest will be required to complete a health screening at a designated location on campus prior to going into a residence hall or student townhome to move in their student. When guests arrive to their residence hall there will be signs and tables designated for this purpose. Guests cannot spend the night and guests will not be allowed in the residence halls or student townhomes for the Fall 2020 semester outside of your move in date. The guest will only be permitted to help their student move-in. Please see information below for Visitor policies and processes.
  • Please visit the Welcome Week site to see the Schedule of Events for mandatory student virtual events.
  • Residential Students will receive two face coverings, hand sanitizers, a copy of the Eagle2Eagle and a letter from Residential Life/Learning Communities with resources upon move-in.

What happens if a residential student is sick?

  • If students feel sick, or suspect that they are sick with COVID-19 or another illness, they need to call Hazen Health & Center as soon as possible, 24 hours a day, at (585) 395-2414.  They will be screened for Covid-19, and tested, if determined necessary by Hazen Health Center.
  • If it is determined that they need to isolate and/or quarantine, students need to go home. Students and families will need to arrange private (not public) travel back home as soon as possible. In the rare instance that students cannot go home (for example, if they are international students) they will isolate and/or quarantine on campus.
  • Students that have left campus because of a potential exposure and or positive COVID-19 test may return to campus after their quarantine or isolation period has ended and they met the criteria as determined by Hazen or your family physician. There are very clear expectations for stopping isolation and or quarantine. Hazen health center staff will assist you in that process.
  • Student Self-Care & Mental Health Resources

COVID-19 Medical Hotline: (585) 395-5248

  • We are now offering a special hotline for COVID-19 related questions and concerns, for general medical information relating to COVID 19 and its status at SUNY Brockport.
  • DO NOT leave messages regarding illness, needing an appointment or any urgent questions.
  • Messages will be checked when the health center is open, Monday-Friday, 8 am-4 pm.
  • If you are ill or have a question of an urgent nature, call Hazen at (585) 395-2414.

Social Distancing & Face Covering Policy

Students are expected to be responsible and supportive of our State and College’s efforts to maintain the health of our community. Failure of students to practice social distancing or wear a face covering could result in disciplinary action. Per the Code of Student Conduct, failure to comply with the directive of a college official could result in disciplinary action, including, but not limited to removal from the residence halls and/or suspension. Please discuss this with your student so they can make positive choices that support the health and safety of our community.

Visitors to campus

  • Visitors/Guests will not be allowed in the residence halls and student townhomes. If visitors or guests of residential students would like to visit a student, please plan to visit in a non-residential space where you can socially distance while wearing masks. Here is a campus map to easily identify an open outdoor space to visit.
  • When arriving on campus, all visitors are required to wear an appropriate face covering and practice social distancing as well as frequent hand washing/sanitizing Face coverings must be worn at all times during the visit. Visitor(s) will go to the Conrad Welcome Center, and provide their name(s), the name of the individual they are meeting on campus, the location and time of their scheduled appointment and complete a COVID screening questionnaire. Additional information can be found here.

Students within the same residence halls and student townhomes

Students within the same residence hall or student townhome are able to visit each other as long as all impacted students are comfortable and agree. All students must maintain social distance and wear a face covering. Residential students are encouraged to communicate with their roommate/suitemates about their expectations of their shared living spaces and comfort level with guests from their assigned residence hall or student townhome visiting.

Move-Out Before Thanksgiving

  • Students will be required to move out of on campus housing before Thanksgiving, and will be able to return when the Spring semester starts. Students do not need to move all of their items out during this period, however, their ID card access to the building will be shut off.
  • There will be non-instructional days provided to give the students time to move out, with the last day of move out being Wednesday, November 25, 2020. If there is an extraordinary circumstance that warrants a need to remain on campus, Residential Life/Learning Communities will provide access via an application process in September.
  • With the updated schedule of when students can live on campus for the fall 2020 semester, room rates for the fall are reduced by $400 per student. Please review the updated schedule and policy here.

Dining Services (BASC)

Only roommates/suitemates are permitted to eat together, and should not eat with anyone who does not live in their suite/room.

Student will get a free reusable bag from BASC Dining Services to transport their meals in their residence hall room upon move-in.

All meals from The Square, TRAX, and Eagle's Nest are pre-order, pick up. Please visit basc1.org to order your food online.
Please remember that all dining locations are cashless, accepting only dining plans, points, Easy Money, and credit/debit cards.
Visit basc1.org for current hours of operation and menus.

We are your student’s home away from home. There are professional and student staff are here to support students! Please email housing@brockport.eduor call either (585) 395-2122 or (585) 395-2108 for assistance.


Residential Life/Learning Communities

Last Updated 2/15/21