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Office Assistant 1 - Parking and Transportation Services - Employment Opportunity

Parking and Transportation Services Office Assistant 1, SG-06 Full-Time, Contingent/Permanent Spring & Fall semester hours: Mon.-Fri., 9:15 am - 5:15 pm. Winter & Summer hours Mon.-Fri., 8:15 am - 4:15 pm. Required to work some weekend events.

Position Summary:

This position serves as support staff for Parking and Transportation Services at the Conrad Welcome Center.  Provides customer service, data management, accounts receivable, inventory control, ordering, daily reconciliation, and billing.  Develops correspondence, tracks data for ancillary programs such as car pool, shuttle and car sharing. Reporting is upward to the Director and downward to student employees.

Essential Functions:

Customer Interaction

Maintains a positive image to ensure a welcomed atmosphere.

Greets and serves customers: assists with permit issuance, provides basic campus information, and cash drawer duties.

Prepares and distributes department publications.

Serves as the front line staff: cashier, monitors phones; manages three email accounts, submits online forms.

Resolves problems and settles complaints.

Collects parking fees and fines.

Reconciles budget on a daily basis.

Supports the various ancillary services and programs offered: Eagle Run shuttle, car sharing, and carpooling.

Pulls reports, analyzes and trouble shoot for customers.

Prepares customer permit requests, confirms logistics, costs and resources needed, prepares invoices, and collects payment.

Accounts Receivable and Data Management

Works with the following systems and applications:

Satisfy refund requests (Banner, Flex, QuikPay, e-Biz)

Invoice (Flex)

Student holds (Flex, Banner)

Permit sales, citation payments (Flex, Banner)

Registration Retrieval (NYS DMV, Flex, ROVR)

Appeals activities: monitors status changes, prepares notices, and communicates with assigned appeal officers.

Coordinates and prepares data for outstanding obligations for payroll deduction on a monthly basis.

Performs daily permit audits.

Reconciles fees added to student accounts. (Flex, FTP (File Transfer Protocol), Banner.

Prepares queries and scofflaw notices.

Assures proper billing protocols are followed, i.e. state and SUNY guidelines.

Prepares daily cash deposits for the department.

Reconciles daily web sales.

Other

Adheres to College internal control policies.

Attends training to complete necessary requirements for PCI controls.

Provides support for campus events such as commencement, open house, homecoming, orientation and events and activities related to student success.

Assists with training new FTE and student staff.

Prepares meeting minutes.

Minimum Qualifications:

Candidates must have permanent appointment in an Office Assistant 1  NY State classified position or be reachable for appointment on the current NY State Civil Service eligible list for Office Assistant 1  Full-Time, Brockport location.

Preferred Qualifications: 

Has experience using Microsoft Office including Word, Excel, Power Point, and Outlook.

Has exceptional customer service skills and strong interpersonal skills

Is able to work as part of a team

Possesses strong written and verbal communication skills.

Has excellent attention to detail.

Is willing to learn new computer skills.

Is able to work with members of diverse college community in a professional manner.

How to apply:

Please return your canvass letter by US mail and submit your application, cover letter, resume and contact information for three professional references at jobs.brockport.edu by November 6, 2018.

Employment at The College at Brockport is contingent upon the successful completion of a background check and final budgetary approval.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations via email at info@goer.ny.gov.

The College at Brockport, State University of New York is an AA/EEO/ADA employer. The College actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the College.

contact: Gloria Lear, glear@brockport.edu
submitted: Mon, Oct 22, 2018 by hcunning
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