The following refund policy pertains directly to any transaction processed through Membership Services.
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Programs include all intramural sports events, Judo instruction, Learn to Skate, and Tae Kwon Do instruction. For refund information on any other program, please contact the Membership Services office at (585) 395-2681.
Click here to download a copy of our refund policy and refund request form.
Several intramural sports events require each individual or team to pay a registration fee at the time of registration. This fee guarantees that the individual or team will participate in the event, thereby resulting in the individual or team being placed on the event schedule. All individual, free-agent and team registration fees are nonrefundable. However, if the event is cancelled or rescheduled for a date that the individual or team is not available or the individual or team is inadvertently left off of the schedule, the registration fee shall be fully refundable. Additionally, all other fees including the missed meeting fee and forfeit fee are nonrefundable.
Learn to Skate, Judo,Tae Kwon Do, CPR/AED Instruction:
These programs require a registration fee be paid at the time of registration. The fee is a guarantee the participant will attend the program registered for. The registration fee is *nonrefundable. Additionally, we are unable to reschedule or provide "credit" for any missed classes.
*The following exceptions shall be made to our nonrefundable policy:
- The program is cancelled, in which case the payment shall be fully refundable.
- The participant is injured and will be unable to participate in the program. All payments shall be fully refundable provided we are informed of the injury a minimum of one business day prior to the start of the program and a physician's note indicating the injury is submitted with a refund request form. If advance notice is not provided, no refund or credit shall be issued.
- The participant is moving out of the area and will be unable to attend the program. All payments shall be fully refundable provided we are informed of the cancellation a minimum of ten business days prior to the start of the program. If advance notice is not provided, no refund or credit shall be issued.
How to Obtain and Submit a Refund Request Form
You may obtain a refund request form by calling (585) 395-2681 to have a form faxed to you. To submit a form, please follow the instructions on the form . Once a request has been reviewed, the participant shall be notified via e-mail of the status of the request.