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Repairs for HP Printers, Typewriters & Fax Machines

Departments should follow the procedures below for service as follows to Hewlett Packard printers, IBM typewriters and fax machines:

  • For HP printer repairs, please contact the Help Desk at ext. 5151.
  • Currently, there is not a source to repair IBM typewriters. Procurement & Payment Services is investigating other options and will post the information as soon as it becomes available.
  • Fax machines can be serviced by directly contacting the vendor with whom the department has established a maintenance agreement. When requesting service, the following is required:
    • Model number
    • Serial number
    • Location of equipment
    • Contact person
    • Telephone number
    • Brief description of the problem

If a part is required that is not covered by a service contract and the total cost is $250 or less, the department should use a Citibank VISA Purchasing account for payment, if accepted by the vendor. If not, the department must request a requisition number from Procurement & Payment Services, ext. 2351, to be given to the service technician so the repair may be completed.. The department should provide the vendor with the departmental address as the "bill to" address. Upon completion of the repair and receipt of the invoice, the department must submit the respective requisition and invoice for payment to Procurement & Payment Services.

If the repair exceeds $250 but is less than $2,500, a Citibank VISA Purchasing account should be used for payment, if accepted by the vendor. If not, the repair quote and a purchase requisition must be submitted to Procurement & Payment Services prior to the repair being completed so that a PO process may be completed. If the repair if of an urgent nature, please fax the request to P&PS at 5885 with an explanation describing the urgency. Once approved, a walk-thru process will be followed, typically, within the same business day.

Questions related to these procedures should be directed to Procurement & Payment Services at 2351.

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Last Updated 8/28/17